Cloud-based customer engagement solutions provider GoMoto is rolling out a digital platform that will allow consumers to start the purchase process on the Web and then continue it inside the dealership walls. This lets the dealer “capture” the consumer before they even set foot on the lot. GoMoto Digital is set to roll out Thursday. […] [Read More]

In a move impacting a couple tentacles of the company, Cox Automotive said Thursday that the Dealertrack Service Pro fixed operations product will be blended into the Xtime customer engagement and retention solution. The result is one integrated solution. “Fixed operations is a dependable and growing source of revenue for our dealer clients, and the […] [Read More]

LotLinx has rolled out a digital marketing tool called VIN View Optimizer through which dealers can monitor marketplace engagement at the vehicle level. In essence, this tool can help them figure out which cars are getting some looks online, and which ones aren’t so that they can redistribute ad spend as needed.   In its news […] [Read More]

This week, MakeItMyAuto.com launched the MakeItMyAuto mobile solution for dealers; a Web-based tool that can offer store personnel what is being dubbed as a “simple way” to introduce accessory add-ons to customers and be able to track sales in a uniquely designed portal. The company explained the MakeItMyAuto interface is custom designed to fit any […] [Read More]

Cox Automotive said it will be releasing a Digital Retailing solution on April 1 that will let car shoppers start and agree to terms of a deal with the retailer online, then transition to an in-store process to finalize the transaction and take delivery. This will be done by partnering some of the services of Dealertrack […] [Read More]

EFG Companies launched a solution called Parts Wizard, a new technology platform aimed at reducing dealer reinsurance exposure, streamlining claims administration and increasing customer satisfaction. The company explained EFG’s Parts Wizard can automate the manual process of sourcing OEM, aftermarket, remanufacturered and used parts for vehicle repairs. In addition, sourcing parts through the Parts Wizard […] [Read More]

In response to the number of vehicle recalls, technical service bulletins and complaints continuing to set records each year, J.D. Power developed a new application to help auto industry professionals analyze vehicle safety data more efficiently. On Tuesday, the company launched what it has dubbed SafetyIQ, an online application that can integrate National Highway Traffic Safety […] [Read More]

String Automotive unveiled enhancement to its Dealer Positioning System (DPS) that can help dealerships proactively execute on the marketing data recommendations the system can provide. Named Strategy in a Box, String Automotive explained that the new feature takes the bedrock of crucial information that lies within the DPS and delivers precise marketing action items, model […] [Read More]

Direct-to-consumer car-buying platform Roadster announced a new service known as Roadster Express that will allow shoppers to buy or lease a new vehicle completely online with the dealer. Here’s how the process would work for new-car buyers: First, the shopper configures his or her vehicle online. He or she can see the entire deal, including […] [Read More]

On Monday, NCM Associates launched the latest software solution to be added the organization’s business intelligence division; a tool dubbed NCM LiveAudit. The company said the NCM LiveAudit payables monitoring solution, developed by Intelligent Dealer, is a cloud‐based application that can work seamlessly with dealership management systems to provide a whole new way to control […] [Read More]