The new receptionist at the car dealership might soon be virtual. STELLA Automotive AI has launched STELLA Reception, a conversational artificial intelligence designed to answer the telephone. The company said STELLA Reception engages with customers like a live receptionist, using an AI-powered digital voice assistant that recognizes and uses natural language and provides personalized interactions […] [Read More]

At the NAAA World Remarketing Convention last month, senior editor Joe Overby connected with Greg Lubrani, CSO of Repair OnDemand, for an episode of the Auto Remarketing Podcast. They discuss the company’s recent launch of a new post sale inspection (PSI) product through One Guard Inspections, which is part of Repair OnDemand. Plus, Greg and […] [Read More]

Hertz’s efforts to support electric vehicle use has received a glowing endorsement. The rental car giant was among 15 individuals and organizations named as recipients of the 2023 Drive Electric Awards, presented by Plug In America, a national nonprofit organization dedicated to accelerating the shift to EVs. Plug In America said the awards recognize those […] [Read More]

CARS — which includes the Cars.com, Dealer Inspire, FUEL, DealerRater, CreditIQ and Accu-Trade.com properties — said Tuesday that it is rebranding its commercial enterprise to “Cars Commerce,” to unite its various commercial brands. The company said the Cars Commerce brand “more accurately reflects the industry leadership that has defined the enterprise over the last quarter-century […] [Read More]

Consumer confidence in fully automated self-driving vehicles has declined for a second consecutive year, according to J.D. Power’s latest research. The 2023 U.S. Mobility Confidence Index Study showed the score for consumer readiness for automated vehicles dropped two points to 37 on a 100-point scale from last year’s study, adding up to a five-point decrease […] [Read More]

ACV chief executive officer George Chamoun summarized the five-year journey the company has taken to get to Monday and its newest tool deployment. ACV introduced ClearCar, which uses artificial intelligence and real-time market data to accurately price vehicles based on condition. “Some of the things we do are overnight successes, and some things are many […] [Read More]

Automotive data and technology firm S&P Global Mobility has hired Matt Weiss for the newly created role of executive director of product strategy and pricing solutions. In a news release, the company said Weiss will be responsible for “the strategic expansion of S&P Global Mobility’s North American market reporting and analytical products, specifically enabling new […] [Read More]

Holman announced it has introduced a comprehensive collection of fleet electrification products and services designed to simplify the transition to electric vehicles for fleet operators. The global automotive services company said its services include a range of charge management resources and supporting programs that can help customers navigate the complexities of transitioning a fleet to […] [Read More]

Automotive communications intelligence platform CallRevu has launched ServiceVision Pro, an artificial intelligence-powered technology tool designed for retail automotive fixed operations. In a news release, CallRevu called ServiceVision Pro a “paradigm shift” for fixed ops departments, offering “unparalleled call coverage, real-time alerts and transformative insights.” The tool is designed to provide comprehensive coverage on fixed ops […] [Read More]

SYCN Auto Logistics has released its new user platform, SYCN 3.0. In a news release distributed this week, the company said the updated platform is designed to “transform the way customers interact with the company’s services” with greater flexibility and convenience in managing auto transport needs. The increased flexibility includes allowing customers to configure and […] [Read More]