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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

24-acre expansion for Copart’s Montreal location

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Monday, Oct. 14, 2019, 08:28 PM
Auto Remarketing Canada staff
A 24-acre expansion to Copart’s Montreal site in Quebec will allow the location to grow its vehicle inventory and offer more choices to members, said Copart Canada managing director Steve Macaluso. “We are excited to grow our capacity in Canada ... [Read More]

Steady as she goes for Canadian used-vehicle prices

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Friday, Oct. 11, 2019, 06:12 PM
Auto Remarketing Canada Staff
The used-vehicle price trend for the Canadian market in September? They are maintaining their increased price levels set earlier in the year, according to the autoTRADER.ca Price Index. September showed a 10.6% year-over-year increase, but compared to August showed a 1.6% month-over-month increase. ... [Read More]

Power Spotlight: KBB Canada gives update after several months in new market

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Thursday, Oct. 10, 2019, 03:11 PM
Sarah Rubenoff , Correspondent
Kelley Blue Book has been busy lately. There was its official launch in Canada in April, as well as the arrival of KBB’s MarketLens and Pricing Service Industry Solutions to the country in August, as well. As the company looks ... [Read More]

Power Spotlight: TRADER continues stream of TAdvantage upgrades, new integrations for Canadian dealers

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Thursday, Oct. 10, 2019, 02:56 PM
Sarah Rubenoff, Correspondent
In February, TRADER Corp. revealed a new dealership website platform it advertised being built “by Canadians, for Canadians,” as part of its vision to be responsive to feedback from customers across the country. At the time of launch, David McMinn, ... [Read More]

A summer scorcher…for used-vehicle values

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Tuesday, Oct. 1, 2019, 07:26 PM
Auto Remarketing Canada Staff
It’s another value retention record. Canadian Black Book’s CBB Used Vehicle Retention Index market average for August set a new record for two- to six-year-old vehicles at 107.2. That is a gain of 3.7 points from last year at the ... [Read More]

Tools in hand, industry members show their humanity

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Tuesday, Oct. 1, 2019, 06:24 PM
Auto Remarketing Canada staff
Maria Soklis says automotive industry leaders believe in the importance of supporting their local communities. “Today, we had the opportunity to do just that — leading by example — to help build homes for Canadian families who need a little ... [Read More]

COMMENTARY: How do you create loyal service customers?

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Monday, Sep. 30, 2019, 08:30 PM
Drew Harden, CARFAX Canada
Loyal service customers are extremely profitable. Not only do these customers spend their time and money in the service bay, but 55% of used car buyers who service at a dealership will buy their next vehicle there. Although price and ... [Read More]

The franchised car dealer pulse in Canada: Part II

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Wednesday, Sep. 25, 2019, 08:33 PM
Sarah Rubenoff , Correspondent
Part II of this feature answers this question: Where do you focus your marketing? Here are two approaches to consider, plus more details on marketing trends, creating a brand and managing online reputation.  Approach 1: Email marketing What is one ... [Read More]

The franchised car dealer pulse in Canada: Part I

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Wednesday, Sep. 25, 2019, 08:33 PM
Sarah Rubenoff , Correspondent
The auto retail world is changing at a rapid pace. It’s hard to keep up. Connectivity and mobility trends. Subscription services. Digital retailing and more. The list goes on. That’s why Auto Remarketing Canada talked to a few experts across ... [Read More]

Go Auto program recognizes work of children’s cancer group

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Wednesday, Sep. 25, 2019, 06:32 PM
Auto Remarketing Canada staff
Jason Smith describes The Kids with Cancer Society’s role in the lives of thousands of Albertans every year as crucial. Smith is president of the Edmonton-based automotive group Go Auto, and since July 1 the company has donated $10 to ... [Read More]
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