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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

COMMENTARY: From digital to on the lot — Navigating the winding road of attribution

Ian MacDonald
Thursday, Sep. 19, 2019, 02:39 PM
Ian MacDonald, autoTRADER.ca
When it comes to selling vehicles, trying to fully understand where and how online marketing translates into actual sales on the lot can be a frustrating exercise. Intuitively, most dealers get that they need to be doing some level of ... [Read More]

Nissan, Infiniti set CPO records in Canada

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Thursday, Sep. 19, 2019, 02:18 PM
Joe Overby, Senior Editor
After reporting all-time records in May, the Nissan and Infiniti brands in Canada achieved that mark again in August.   The Nissan brand moved 1,594 certified units in August, up from 1,293 a year ago. Through eight months, Nissan has sold ... [Read More]

CARFAX Canada partnership aims for high-level vehicle insights

integration button_4
Wednesday, Sep. 18, 2019, 06:27 PM
Auto Remarketing Canada staff
CARFAX Canada says that its VIN Scan product will now help power Inovatec Systems Corp.’s cloud-based lending software products. Through that partnership, users of Inovatec Systems — a provider of cloud-based software products for automotive and equipment financing institutions — ... [Read More]

AFG Canada expands into Nova Scotia with CUA agreement

leasing stock pic
Tuesday, Sep. 17, 2019, 05:10 PM
Auto Remarketing Canada Staff
AFG Canada announced that CUA, a full-service banking institution based in Halifax, Nova Scotia, has signed on to AFG Canada’s leasing program. The partnership with CUA further reinforces AFG’s mission to expand into new markets in Canada to meet the ... [Read More]

Study: Aftermarket shops lead dealers in Canadian auto service market share

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Monday, Sep. 16, 2019, 05:53 PM
Auto Remarketing Canada staff
Virginia Connell says that with the substantial size of the auto service market for maintenance and repair, when a sector gains even a fraction in market share, that means auto dealers are leaving millions of dollars in potential revenue on ... [Read More]

Axis partners with Westlake to expand non-prime financing

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Wednesday, Sep. 11, 2019, 03:49 PM
Auto Remarketing Canada Staff
The Canadian non-prime auto finance space is getting a jolt from a finance company that has grown its portfolio in that credit segment exponentially within the United States. Westlake Financial Services and Nowcom Corp. recently announced a strategic partnership with ... [Read More]

Golf tournament again honors Ward’s memory

Canadian Black Book_MG_3664
Tuesday, Sep. 10, 2019, 08:11 PM
Auto Remarketing Canada staff
The mission of the Tim Horton Children’s Foundation is to “foster the strengths within youth to achieve their full potential and empower them to pursue a life without limits.” The 22nd Canadian Black Book Kathy Ward Memorial Golf tournament, which took ... [Read More]

DRIVING INSIGHTS: How to stop losing service customers

Stop losing customers
Friday, Sep. 6, 2019, 01:25 PM
Drew Harden, CARFAX Canada
The service department is often referred to as the backbone of the dealership; it’s known to bring hard-earned customers back in again and again. Surprisingly, we found that on average only 31% of recent used-vehicle customers plan to return to ... [Read More]

Pfaff’s purchasing model seeks to ease buyer frustrations

buying car 9
Wednesday, Sep. 4, 2019, 07:17 PM
Auto Remarketing Canada staff
A lengthy purchasing process, price negotiation, hidden fees, confusion and lack of transparency, distrust in salespeople, getting a good trade-in offer, and understanding financing options. Those are some of what Pfaff Automotive Partners says are top auto buyer frustrations. The ... [Read More]

Porsche Passport subscription plan expands to Canada

Porsche Passport
Wednesday, Sep. 4, 2019, 05:27 PM
Auto Remarketing Canada staff
At the touch of an app with the Porsche Passport monthly subscription plan, members get unlimited swaps between models. Porsche Passport conducted a U.S. pilot program in Atlanta and will expand to Las Vegas, Phoenix and San Diego. Now, the exclusive monthly ... [Read More]
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