Keeping his service departments running like a well-tuned engine has always been important to Bill Wallace, owner of Wallace Automotive Group in Stuart, Fla. But it takes on even more urgency now. New-car margins continue to be narrow, new-car sales are slowing and fierce competition for consumer dollars is putting even more pressure on Wallace […] [Read More]

It doesn’t take much of a vehicle repair to surpass a cost of $400, especially with how complex vehicle systems are nowadays. And for a notable segment of the U.S. population, that potential repair cost would pose a major problem on the family budget, reinforcing the value of products sold in the F&I office. According […] [Read More]

In some cases, a reliable vehicle is the only thing standing between a U.S. military veteran and his or her dreams, said Mary Mahoney of the insurance replacement division at Enterprise Holdings. “Our former military members deserve the opportunity to excel in life and we're determined to help prevent obstacles from standing in their way,” […] [Read More]

A new study has found that customer service representatives, especially at tire-focused retailers, fail to book appointments or sell products one out of three times. That was the case even after callers on the phone expressed that they wanted to buy or that they wanted to book an appointment. The study from conversational analytics company […] [Read More]

During a presentation at J.D. Power’s Auto Revolution conference here last month, Paul Warburton — who is head of connected automotive and mobility at Fujitsu America — shared data from his company indicating that, “we’re going to be moving toward mega-cities.” Specifically, a Fujitsu Megatrends report projects that nearly two-thirds of the global population will […] [Read More]

Ally Financial provided some insight on Monday in connection with potential buyers arriving at your dealership showroom or store website, especially individuals who already might be weary from new-vehicle sticker shock. Ally pointed out used vehicles are increasingly popular with Americans as consumers turn to the used market for more affordable options, but a recent […] [Read More]

NextGear Capital has a new president. Parent company Cox Automotive announced Monday that Scott Maybee, previously the general manager of Manheim Northstar Minnesota, is the new leader of the inventory finance company, a move effective today. Maybee will report to Cox Automotive executive vice president and chief financial officer Mark Bowser. “At Manheim, Scott successfully […] [Read More]

Ruggedness, durability and iconic design. Those are reasons why Jeep Wranglers are known for retaining their value, said iSeeCars chief executive officer Phong Ly. “Because of Jeep’s loyal following, their demand outstrips supply in the used-car marketplace, leading to high resale values.” Ly said in a news release. Jeep models account for the top two spots […] [Read More]

Swapalease.com reported the highest number of credit approvals for vehicle-lease transfers in nearly three years. Site officials said this week that the approval rate in September came in at 72.9%, representing a 4% increase from the August rate of 68.9%. The last time credit approvals on Swapalease.com rose higher than 72.9% was in March 2016 when […] [Read More]

The used-vehicle market performed very well through the first half of 2019. Used-vehicle prices have, on average, risen 2.1% compared with the same period in 2018 as new-vehicle prices have risen and supply has slightly declined. The strong showing in the used-vehicle market illustrates just how volatile the macroeconomic picture has been. In January, the […] [Read More]