Though executives acknowledged on Thursday’s quarterly conference call that used-vehicle supply and pricing are likely to continue to be challenging, Group 1 Automotive celebrated a double-digit spike in fourth-quarter used sales on its way to achieving what was the most profitable year ever for the dealership group. Group 1 capped its best-ever year with a […] [Read More]

Along with an update from the president about the organization’s industry scorecard, the American Recovery Association revealed more of its agenda for the 2012 North American Repossessors Summit, including the event’s keynote speaker. Headlining the two-day training and networking event will be Mike Goins, senior manager and head of loss recovery at TD Auto Finance, […] [Read More]

The organizers of the 2012 Auto Remarketing Canada conference presented by CarProof announced this morning that three additional speakers have come on board, including two who will share insight about the Canadian certified pre-owned market. Signing on to the speaker list for the conference — which is being held April 16 through April 18 at […] [Read More]

Seeing a Wall Street Journal report saying Chrysler is in the midst of seeking a new bank alliance to provide services for the automaker’s captive finance arm didn’t cause David Kelleher to overreact. The Chrysler National Dealer Council president told Auto Remarketing he thinks the OEM is simply testing the financial waters and likely Chrysler […] [Read More]

Kelley Blue Book unveiled the winners of its inaugural Total Cost of Ownership Award program on Wednesday, and taking the top honors were Kia and Audi. Kia won the overall award among all automakers, while Audi received the award for luxury brands. KBB also honored individual models across 21 segments, as well. To determine the […] [Read More]

WomenCertified revealed today a list of the dealers who excel in customer service in an effort to help women identify the best rooftops to visit in their community.  The company who represents female car shoppers released the  first WomenCertified Top Dealerships for Outstanding Customer Experience for 2011, which is being sponsored by Dealer Communications. [Read More]

Jay Leno and Jerry Seinfeld didn’t just get a few chuckles Sunday night when the pair of comedians and car enthusiasts appeared together in a Super Bowl commercial. Apparently, their comical spot for the Acura NSX “resonated well with consumers” and helped the luxury model achieve the strongest gain in its share of online shoppers […] [Read More]

Carfax will launch the 2012 lineup of its “PowerUp” Webinar series on Friday with a free session highlighting the best practices for sourcing and selling used vehicles. Led by vAuto’s Dale Pollak and Carfax’s Chad Goodson, the Webinar is set for noon (EST) and will run about 45 minutes. Goodson and Pollak will share their […] [Read More]

Both General Motors and Mercedes-Benz USA announced moves this week that aim to beef up their respective customer service and experience departments. Starting with GM, chosen to be the new U.S. vice president of customer experience is Alicia Boler-Davis. In this new role, Boler-Davis will be responsible for leading “GM’s effort to make the way […] [Read More]

After spending several weeks soaking in as many company details as possible, Digital Recognition Network’s new chief executive officer is traveling full bore, meeting with lenders and agents in attempt to push the license plate recognition technology operation to “the next level.” Chris Metaxas officially became DRN’s top boss back on Dec. 1, and used […] [Read More]