Carvana’s used unit sales in its third quarter set a new sales record. The company is also making strides toward its previously announced goal of selling 3 million used vehicles annually within the next five to 10 years with a pilot program that provides same-day or next-day delivery of vehicles to customers in its Phoenix […] [Read More]

Roger Penske is quite pleased with his used-car operation’s performance in the third quarter. After all, on a same-store basis revenue from used-vehicle sales companywide was up 7.5% year-over-year and gross profit rose 5.7%, with gross per vehicle retailed up 8.5% same-store and 12.2% overall. But the chairman and CEO of Penske Automotive Group knows […] [Read More]

Although Group 1 Automotive achieved record quarterly used-vehicle retail revenues in the third quarter, the company didn’t spend a great deal of discussion time on the used-vehicle category during its third quarter 2025 earnings call on Oct. 28. Group 1 president and CEO Daryl Kenningham did say, however, at the beginning of the call that […] [Read More]

A veteran of almost 30 years with Ford is the new leader of the company’s joint venture with its dealers. Chris Thornton has been named CEO of FordDirect, which serves as a data hub connecting Ford and Lincoln dealers and provides them with exclusive access to digital marketing and advertising products and services. Thornton succeeds […] [Read More]

RockED has been working with Hendrick Automotive Group dealerships since 2022. Now it’s official: the auto industry training platform is a partner of the company that bills itself as the nation’s largest privately held automotive retail organization. In a news release, RockED said the collaboration illustrates a “shared commitment to transforming dealership learning and performance […] [Read More]

CarMax and its leadership have developed a modernized used-car retailing experience in recent years, with a strong, fundamentally sound foundation — it is the nation’s largest used-car retail business, one that’s trusted by consumers and provides a “simple, transparent and personalized” buying and selling process with “unmatched physical and digital infrastructure.” For the last nine […] [Read More]

Sonic Automotive generated a record quarter for franchise dealer revenues of $3.4 billion, representing a 17% year-over-year increase and an 11% rise on a same-store basis. Fixed operations was a bright spot, helping to drive this success in the publicly traded dealer group’s latest quarterly report, with same-store gross profit up 8%, while same-store customer […] [Read More]

Sonic Automotive’s third-quarter earnings report revealed its strongest quarter for franchised dealer revenues in the history of the dealer group, but the picture painted by results for its used-only brand — EchoPark Automotive —wasn’t quite as rosy, mainly due to expected pressure on vehicle gross margins and unexpected off-rental supply headwinds. The dealer group’s used-only […] [Read More]

When it comes to customer service, CarMax is No. 1. The national used-car retailer was selected by Newsweek as the nation’s top online automotive marketplace in the magazine’s America’s Best Customer Service 2026 list. CarMax won the honor with a score of 87.09, ahead of Autotrader (85.84), Cars.com (84.85), Carvana (84.35) and CarGurus (83.55). The […] [Read More]

Carvana is now the official auto retailer of Stanford athletics, thanks to a multi-year partnership with Stanford University’s athletic department. In a news release, the online used-car retailer said it will bring its “customer-first, tech-driven approach to the Cardinal campus, celebrating Stanford’s legacy of athletic tradition, academic excellence and engaged community.” Stanford claims the title […] [Read More]