Consumer-focused car shopping app CoPilot has launched what it calls the market’s first “comprehensive artificial intelligence-assisted car-shopping experience.” The company said consumers can search through its app and receive AI-curated, ranked recommendations with detailed analysis on which vehicle is the best fit for them, based on their personal preferences and geographic location. CoPilot also includes […] [Read More]
The key to a good customer experience is customization, said panelists at the “Top CX strategies to set dealers up for success in 2024” panel during Used Car Week, which was held earlier this month in Scottsdale, Ariz.
Creating a good customer experience starts with your choice of digital marketing vendors, said panelist Samantha Splane, marketing and customer experience director at Sterling Auto Group.
Sterling Auto Group in Louisiana has 15 locations including seven used-only stores.
In a vendor, Splane looks for ... [Read More]
Dealers selling cars on Amazon? It’s finally happening. And eventually, they will be able to move pre-owned units on the platform, too. As part of a broad strategic partnership between Amazon and Hyundai Motor Company announced Thursday at the Los Angeles Auto Show, car dealers will be able to sell cars through Amazon’s U.S. store […] [Read More]
Before joining CarNow in 2022, I spent nearly eight years at Meta as the head of automotive retail. In the early stages, my job was to travel the country, and occasionally the globe, to educate the auto retail industry about the mobile-centric world we were entering: “a mobile-first world.” To help prove this point, I […] [Read More]
Edmunds has unveiled the Edmunds EV Charging Test, which the company says provides a “rigorous, independent evaluation” of electric vehicle fast-charging speeds, giving consumers crucial information about the time required to add range to a vehicle’s battery. The charging test combines Level 3 charging measurements from automotive consultant P3 Group with proprietary data from the […] [Read More]
The late Rick Case, who founded Rick Case Automotive Group and served as its CEO for 60 years, was honored posthumously by the Florida Automobile Dealers Association as a member of the inaugural class of the FADA Hall of Fame. Case, who passed away at age 77 in 2020 following a brief battle with cancer, […] [Read More]
With Veterans Day just passing and the holiday season straight ahead, a variety of automotive enterprises intensified their philanthropy endeavors. Starting with a celebration of the military, TrueCar, in partnership with Disabled American Veterans (DAV) and AutoNation, awarded U.S. Army veteran Adam Greathouse of West Virginia with a new vehicle through its DrivenToDrive initiative. Through […] [Read More]
Reviver has joined automotive retail giant Lithia & Driveway in a partnership to offer Reviver’s RPlate digital license plate to the dealer group’s customers. Lithia, which ranks as the nation’s top dealer group with new vehicle retail sales of 271,596 units in 2022, is now part of the Reviver Auto Dealer Reseller program. Lithia will […] [Read More]
AutoNation is taking its micro lease pilot program online. The auto retail giant announced the launch of AutoNation Mobility, a fully digital shopping experience offering the new-vehicle micro lease model, which provides customers short-term access to vehicles without the need to purchase. The platform can be found at autonationmobility.com. The micro lease program is currently […] [Read More]
Lithia & Driveway’s expanding international footprint and customers who keep their vehicle payments affordable by opting for used vehicles instead of new ones, were among the topics discussed during the dealership company’s conference call detailing its earnings for the third quarter that ended Sept. 30.
“You have a lot of customers that manage their overall payment by going into the used market,” said Chris Holzshu, who is chief operating officer at Lithia and joined the Oct. 25 earnings call with CEO Bryan DeBoer.
“We lost 10 million units in production (because of pandemic constraints), which is ... [Read More]