Retail

Global automotive services company Holman announced it has brought former bank executive Aarthi Murali on board as executive vice president for service excellence. The company said Murali will be responsible for leading its commercial client relations strategy and customer service efforts throughout North America, as well as overseeing its account management and client relations teams. […] [Read More]

Bonfires, s’mores, archery lessons, canoe trips, karaoke. These are not normal features of an automotive leadership conference. But they are some of the out-of-the-box experiences that an attendee at the DealerKnows Summer Camp (DKSC) can expect. We all know that conferences are valuable to get people together, share ideas, network, learn, make deals, close deals […] [Read More]

The average U.S. auto dealership’s profits are down as the industry continues to “normalize” from pandemic-era highs, according to The Presidio Group’s latest quarterly report. Presidio Perspectives: A Quarterly Outlook on Auto Retail and M&A Trends for the fourth quarter of 2023 followed the publication’s debut in December, which focused on the decline from the […] [Read More]

The level of brand loyalty among CarMax customers has stayed pretty much the same since 2017 — only the brands have changed. Back then, CarMax pored through its data to look at the brands, models and types of vehicles its customers repurchased the most. This month, the national used-car retailer went back through its sales […] [Read More]

Holman has opened a new BMW dealership in the Portland, Ore., area that the company is touting as “state-of-the-art.” Holman said BMW of Tigard features a contemporary showroom designed to “enhance the buying process and deliver the exceptional customer experience that has long been a hallmark of Holman dealerships.” The company said the dealership includes […] [Read More]

In the years immediately following the COVID-19 pandemic, auto dealers experienced a paradigm shift in inventory management, pricing strategies, and overall business operational strategy. The unprecedented circumstances led to a period where inventory acquisition was viewed as a “get it however you can” mentality. However, as the market dynamics for supply chains have reverted back […] [Read More]

Hyundai Motor America and Colorado Hyundai dealers donated $150,000 to Children’s Hospital Colorado as part of KALC-FM’s 2024 Alice Cares for Kids Radiothon. The radio station, known as Alice 105.9, holds the two-day event annually to raise money for the hospital’s patient care, research and advocacy, helping foster better outcomes and opportunities for young patients. […] [Read More]

SmartGroups is going to Disney World — and it’s inviting independent retail dealers throughout the nation to join in. The 20 Group provider has partnered with the Disney Executive Leadership Institute for a three-day training session for up to 75 dealers, set for May 20-22 at Walt Disney World in Orlando, Fla. The program, which […] [Read More]

Car Pros Automotive Group chief financial officer Shirley Jones has been honored by CDK Global as one of its 2024 Women Paving the Way. The award recognizes women in the automotive industry who contribute, connect and collaborate to elevate the role of women. “We are delighted to honor Shirley Jones for her grit, determination and […] [Read More]

Relying on luck? Then move to Vegas. March is the month of Saint Patrick’s Day and the luck of the Irish — so let’s talk about luck. Never underestimate the power and gift of luck, but remember: It’s a bonus, not a plan. In fact, most people you might consider to be lucky, in most […] [Read More]