With the millions of recalls in the pipeline nowadays, compliance expert Randy Henrick contends dealerships find themselves in “a difficult situation,” especially in light of how the Federal Trade Commission settled with General Motors and two large dealership groups about how certified pre-owned vehicles are marketed. Back in January, the FTC indicated GM as well […] [Read More]

The dealership phone is ringing. It’s a potential buyer interested in a vehicle listed on your store’s website. GWC Warranty offered three recommendations so dealers can capitalize on these Internet leads that find their way to the store phone lines. GWC Warranty also touched on three pitfalls that can turn that ringing phone into a […] [Read More]

Of the more than 35,000 vehicles serviced each day by Valvoline Instant Oil Change, nearly 1 in 4 has an open manufacturer recall, according to an analysis by Carfax. Thanks to a partnership between the two companies, Valvoline will now check vehicles serviced at any of its locations for open recalls using myCarfax.com to send […] [Read More]

AutoLoop LLC, a provider of auto industry marketing and customer relationship management solutions, has partnered with Recall Masters Inc. to help streamline the recall lookup process and help bridge the recall-service gap. Recall Masters, which provides automotive recall news, data, training and communication, will be integrated into AutoLoop’s Fixed Ops Suite, resulting in what the […] [Read More]

Even before the National Highway Traffic Safety Administration expanded the Takata airbag inflator recall earlier this month, several of the large publicly traded dealer groups were encountering the rippling impact observers such as Kelley Blue Book described. Leaders from AutoNation, Asbury Automotive Group and Sonic Automotive each touched on how they’re handling the challenges of […] [Read More]

Parts, parts, parts. Much has been said and written recently about our nation’s vehicle recall policy. And while it’s regrettable that a great deal of the conversation has been overly negative, needlessly controversial and — at times — unfairly accusatory, the silver lining is that the discussion has prompted an increase in consumer awareness of […] [Read More]

Car-buying college grads may discover that picking a major was easier than choosing from among the hundreds of vehicles out there. To help make the car-buying process a little easier for them, Autotrader has compiled a list of the nine models it thinks young adults should have on their shopping lists. Three of those models — Chevrolet […] [Read More]

Certified pre-owned vehicle sales keep setting new records, seemingly on a monthly basis. But NADA Used Car Guide executive analyst Jonathan Banks proposed that automakers and dealers are going to need more than just CPO programs in order to handle the steadily growing volume of off-lease units. Part of what is triggering Banks’ concern is […] [Read More]

So here’s a statistic you might find alarming. Seventy percent of cars displayed for sale online have missing or improperly described factory option information, says Ned Nielsen, chief executive officer of MonroneyLabels.com.This finding is based on the company’s own internal research when it was building MonroneyLabels.com, Nielsen told Auto Remarketing.  This can lead to dealers […] [Read More]

Sloan and Tyler are sitting with the salesperson at the dealership contemplating whether to buy that 2012 Scion. While Tyler is ready to agree to the terms, Sloan is worried about what’ll happen if the vehicle breaks down suddenly and she is stuck on the side of the highway. They both work and are making […] [Read More]