Three days of intensive training on Reynolds and Reynolds newest dealership software platform are now being offered by the company, to boost productivity. The company said Tuesday it is now providing in-depth, management-level training for dealerships using the ERA-IGNITE platform, which is a foundation of Reynolds Retail Management System. ERA-IGNITE features a Windows-based design and […] [Read More]

The Office of Defects Investigation within the National Highway Traffic Safety Administration recently opened an examination of more than 100,000 Chevrolet Corvettes from the 2005 through 2007 model years. Investigators said they have received reports from consumers alleging that after driving for a short time (five to 30 minutes), both low beam headlights stopped working […] [Read More]

Models like the Toyota Camry, Honda Civic and Nissan Altima ruled the used-car market in July for dealerships in California, while Texas — not surprisingly — leaned on a trio of pickups from the Big 3. The Ford F-Series was the top-selling used vehicle at Florida dealerships in July, but passenger cars had a big […] [Read More]

Toyota Canada recently announced it has come to an agreement to settle economic loss litigation in Canada related to Toyota recalls in 2009 and 2010 regarding unintended acceleration. The company said “turning the page on this legacy legal issue is in the best interests of the company, employees, dealers and, most of all, customers.” According […] [Read More]

A few members of the National Automobile Dealers Association’s leadership met with the board of directors and management staff of General Motors last week, the first time that NADA has ever been asked to address an automaker’s board, the association said Friday. Calling GM’s board “receptive” to the concerns of dealers, NADA chairman David Westcott […] [Read More]

Late last week, Autobytel named its Dealer of the Month for July. The honoree for this past month is Kenny Jakel, general sales manager of Lee Johnson Kia in Kirkland, Wash. The award program introduced earlier this year honors  Autobytel dealers who “employ the highest standards in customer service, Internet automotive retail sales and lead […] [Read More]

When a customer comes on to a dealer’s lot looking for a new car, more often than not his or her top concern is finding the best deal possible. For some customers, leasing might fit better into their budget, while others may not settle for less than a flat out new-car purchase. Either way, TrueCar.com […] [Read More]

Dealerships and aftermarket shops are expanding their service departments and offerings, and it seems customers are taking note. In its 2013 Canadian Customer Commitment Index Study, J.D. Power and Associates reported that customer satisfaction with automotive service at dealerships and aftermarket shops has improved. The study — based on responses from more than 21,600 owners […] [Read More]

This week, Canadian vehicle history reports provider CarProof revealed a couple of new developments. On top of announcing a minority stake sale, the company said that Steve Macaluso, director of corporate accounts, is leaving the company to assume the role of managing director at Copart Canada. Macaluso has been with CarProof since 2010 and brought […] [Read More]

Increased demand for electric and hybrid vehicles has one company working even harder to bring high-tech options to the U.S. automotive market. Auto retail group EVCARCO Inc. this week announced plans for the development of its EV Leasing Program, meant to help the company meet increased demand for new and pre-owned electric and hybrid vehicles now […] [Read More]