Satisfied customers and positive online reviews earned 95 U.S. auto dealerships honors from Edmunds.com. The company presented its inaugural Edmunds.com Five Star Premier Dealer Awards to the dealerships on Feb. 8, at the NADA Convention and Expo held in Orlando, Fla. Edmunds president Seth Berkowitz said, “Edmunds.com believes that customer service should be the No. […] [Read More]

It was another scorcher in the certified pre-owned market last year. According to Autodata Corp., dealers sold 1.83 million CPO units in 2012, making it two straight years of best-ever sales. Dealers have become innovators in pulling in needed used units for their CPO operations; they implemented unique ways to market their certified cars and […] [Read More]

As many budget-minded consumers hold onto their cars longer, dealers are finding new opportunities in the service lanes, as consumers seek more information on maintenance and repairs. A move announced on Monday by Cars.com means to address both issues, and to help dealers better compete for service business. Cars.com announced its strategic investment in online […] [Read More]

Members of the Wake County New Vehicle Dealers Association in North Carolina will again give back to their communities via proceeds from the North Carolina International Auto Expo, which kicks off this week. Expo organizers say the association has donated more than $280,000 to Raleigh, N.C.-area charities and organizations over the past six years. Those […] [Read More]

The 2013 TIME Dealer of the Year was announced by TIME and Ally Financial Saturday at the NADA Convention & Expo on Saturday, and taking this year’s honors is Michael Alford, president of Marine Chevrolet Cadillac in Jacksonville, N.C. The winners and finalists were announced byTim Russi, Ally president of Auto Finance, and Brad Young, […] [Read More]

The National Automobile Dealers Association launched an Industry Relations Task Force last year so it could examine the impact of two-tier pricing and mandatory facility upgrades on dealerships, and as David Westcott steps into his chairmanship of NADA, it appears these two issues remain at the forefront of the minds of dealers and the association […] [Read More]

With the NADA Convention & Expo officially kicking off in Orlando, Fla., and the Orange County Convention Center set to buzz with dealer excitement, AutoTrader.com and Carfax each made big announcements of their own today that can help stores improve their relationships with retail consumers. [Read More]

The key initiatives chairman Roger Penske discussed most when he outlined Penske Automotive Group’s objectives for 2013 revolved around growing revenue by more than 10 percent as well as how the company plans to revamp its store websites and more. In order to reach that targeted revenue growth, Penske thinks it will come through a […] [Read More]

As part of record company profitability in the fourth quarter, Penske Automotive Group dealerships retailed 16.2 percent more used vehicles during the last segment of 2012 compared to the year-ago period. Penske reported Wednesday that its stores turned 34,991 used units in the fourth quarter, up from 30,124 vehicles to close 2011. While the company […] [Read More]

As you make your way down the short hallway leading to the service shop at David Westcott Buick GMC Suzuki, you can see a sign on the door indicating that customers are free to enter. They can swing back there and see their vehicle getting worked on, and better yet, it gives the dealership a […] [Read More]