With the NADA Convention & Expo officially kicking off in Orlando, Fla., and the Orange County Convention Center set to buzz with dealer excitement, AutoTrader.com and Carfax each made big announcements of their own today that can help stores improve their relationships with retail consumers. [Read More]

The key initiatives chairman Roger Penske discussed most when he outlined Penske Automotive Group’s objectives for 2013 revolved around growing revenue by more than 10 percent as well as how the company plans to revamp its store websites and more. In order to reach that targeted revenue growth, Penske thinks it will come through a […] [Read More]

As part of record company profitability in the fourth quarter, Penske Automotive Group dealerships retailed 16.2 percent more used vehicles during the last segment of 2012 compared to the year-ago period. Penske reported Wednesday that its stores turned 34,991 used units in the fourth quarter, up from 30,124 vehicles to close 2011. While the company […] [Read More]

As you make your way down the short hallway leading to the service shop at David Westcott Buick GMC Suzuki, you can see a sign on the door indicating that customers are free to enter. They can swing back there and see their vehicle getting worked on, and better yet, it gives the dealership a […] [Read More]

As February got under way, certified pre-owned results from the first month of the year began rolling in, with OEMs surpassing 2012 sales rates right and left. And one European manufacturer, in particular, saw a jump of more than 30 percent. Notching a 30.5-percent increase, Volvo sold 107 CPO units this past month, up from […] [Read More]

Annual used-car sales just hit their best levels in five years, but it appears the bar has been set even higher for 2013.   Fresh off what CNW Research said was the strongest annual used-car sales total since 2007, nearly three quarters of dealers surveyed by Chase Auto Finance believe their respective store’s pre-owned sales […] [Read More]

Along with details about a special social network tailored just for dealers, the National Automobile Dealers Association launched an enhanced and enriched version of NADA University Online with new and expanded features designed to custom-tailor the user experience. With an all-new look and feel, officials highlighted the new NADA University site can provide dealership users […] [Read More]

Hyundai Motor America president and chief executive officer John Krafcik says the company is "satisfied" with the size of its dealer body, and instead of growth, Hyundai has decided to focus more heavily on two other key areas with its dealers. As he prepares to deliver an industry keynote at the NADA Convention & Expo […] [Read More]

While for many nominees for the TIME Dealer of the Year Award operating a dealership has been part of the family for generations, one individual in the running came to store management after a career in law enforcement. In the next group of profiles, these store executives all share what’s important to them — in […] [Read More]

Customer relationship management company CAR-Research XRM released this week its findings from its study that covers the top reasons car buyers leave the dealership without buying. Perhaps giving dealers some insight into ways to close the deal with potential customers, the findings show that “the top reason customers leave without buying is that they are […] [Read More]