Based on the pretense that Super Bowl ad aftermath may pose the first big test of the year for vehicle shopper satisfaction, an automaker’s website could leave their potential customers as elated as Peyton Manning or as sullen as Cam Newton. According to the J.D. Power 2016 Manufacturer Website Evaluation Study — Winter, analysts determined […] [Read More]

Shift Technologies has officially expanded and brought its services to consumers in the nation’s capital. The peer-to-peer online car marketplace announced Wednesday morning that its first East Coast hub has opened in Washington, D.C. The company said this move marks the beginning of its cross-country growth plans. It is also the first time greater D.C. residents […] [Read More]

Instamotor co-founder and former car salesman Val Gui had just about every job imaginable during his dealership days. “I sold cars on the floor, I did financing, I opened up new stores for the company, (business) development, and basically every job,”  Gui said. After his work with Victory Automotive Group, one of the biggest takeaways […] [Read More]

The way Bruce Thompson sees it, the process of auto retailing hasn’t changed tremendously in the past 50 years, albeit one big exception: the Internet. But even within that massive change, there are some gaps the industry is still trying to fill. Put it this way: You can go on Amazon and buy just about […] [Read More]

CarStory’s parent company and data-as-a-service platform, Vast, announced Tuesday that it has received a $14 million investment from Capital One Growth Ventures. The aim of Vast’s data services is to connect buyers and sellers of cars and homes through data-driven discovery experiences. CarStory.com uses Vast’s data platform to match shoppers with vehicles. With the investment […] [Read More]

General Motors’ Factory Pre-Owned Collection service has gone live, the automaker announced Tuesday morning. The company said more than 1,000 GM dealers say they will participate in the program, which offers U.S. consumers online access to an exclusive inventory of low-mileage former company-owned, off-lease and daily rental vehicles. The inventory includes more than 40,000 vehicles, each of […] [Read More]

Rapid Recon Inc. announced Monday that it has integrated recall management into its time-to-market reconditioning software for dealers. According to Rapid Recon, the solution can move cars from the start to the finish of the recon process in three to five days. Rapid Recon’s new Open Safety Recall Management solution, under license from AutoAp, updates […] [Read More]

Insurance Auto Auctions announced the arrival of its turnkey customer self-service tool aimed at enhancing the total loss claims experience for IAA Title Services customers. Named MyVehicleClaim.com, the site allows insurance companies to provide vehicle owners with the means to track the progress of their total loss claim. Owners can receive communications and track their […] [Read More]

vAuto founder Dale Pollak told the industry about the company’s new Stockwave sourcing tool earlier this week, and the industry innovator says the solution is designed to tackle four problems “all dealers have.” Pollak went over these four issues in an interview with Auto Remarketing shortly before the sourcing product was officially announced. Stockwave isn’t […] [Read More]

There was a paradigm shift that began two to three years ago, says DealerSocket’s Aaron Schinke, where people changed how they accessed the Internet, turning to a bevy of products that included not just smartphones and tablets but devices like Apple TVs, watches and Google Glass. More people were turning to these products than those […] [Read More]