Thousands of dealers have spoken, and the results are in. Honoring leaders in innovation, performance and customer service, DrivingSales recently announced its dealer-selected 2012 Dealer Satisfaction Awards. Awards are given based on ratings and reviews by the company’s dealer participants of their vendor partners, who use the Vendor Ratings platform to declare which industry vendors […] [Read More]

Dealer management services company Quorum recently announced it has integrated its DMS XSellerator with a popular suite of customer relationship management products. In an effort to best serve its dealer customers, the company has integrated XSellerator with VinSolutions. Quorum customers that choose to use the advanced CRM capabilities of VinSolutions will have access to automated […] [Read More]

instaVIN announced Tuesday a free mobile app designed to allows users to run a VIN check and generate vehicle history and title reports from the company. To do this, users simply scan the VIN barcode on existing photos or entering the VIN manually. Through the mobile app, dealers can scan VIN numbers while they’re at […] [Read More]

Over the weekend at the NADA Convention & Expo, Experian Automotive launched a new program within AutoCheck that sends out alerts to users to notify them of changes in a vehicle’s condition or history “in a timely manner.” AutoCheck allows OEM certified pre-owned programs and lenders to track 28 different elements, which include things like […] [Read More]

Do things like star ratings and likes on Facebook really make a difference? With companies stressing the importance of online reputation management at the NADA Conference and Expo this past weekend, a DealerRater/Polk joint study aims to reveal what will most affect potential online leads. The new study finds that dealers with higher average online […] [Read More]

FLD Inc. has announced the launch of eCR, or electronic condition report, which the company calls the first smartphone app guaranteed to provide fleet managers the true fair market value of their vehicles. The patent-pending app runs independently and places no demand on a fleet manager’s existing IT structure or personnel resources. Instead, FLD said, […] [Read More]

On Sunday, Digital Air Strike announced the winners of its first-ever Social Media and Reputation Awards at the NADA Convention & Expo. The awards focused on calendar year 2012 and spotlighted 13 dealers and and a handful of automakers as being “the best-in-class marketers on the social web.” In determining the winners, data was pulled […] [Read More]

DealerRater honored several dealers Sunday at the NADA Convention & Expo for their excellence in customer service, as the company unveiled the winners of the 2013 Dealer of the Year Award Program. The awards are determined based on customers’ reviews on DealerRater.com about their experiences at the dealerships. The overall 2013 Dealer of the Year […] [Read More]

A newly released eBay Motors survey found that almost half of millenials are likely to use mobile devices for price comparison while shopping for their next new car. And with numbers like that rolling in, the industry is taking note. [Read More]

As dealers continue to scour the service lane to find inventory, a former ADP executive who started another software development company announced that it successfully completed beta testing of its newest sales and retention solution. Traver Connect is rolling out Mining4Need, what it’s describing as a turnkey service for dealerships that can analyze relevant trade […] [Read More]