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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

J.D. Power study reinforces mobile app is vital to auto finance satisfaction

woman-on-phone
Tuesday, Nov. 20, 2018, 05:22 PM
Auto Fin Journal Staff
When finance companies had an app for that, they scored better on the J.D. Power 2018 U.S. Consumer Financing Satisfaction Study. According to J.D. Power, a well-designed mobile app has become one of the most critical drivers of customer satisfaction ... [Read More]

Survey: 80% of consumers want access to and control of their vehicle data

directions
Wednesday, Nov. 7, 2018, 05:06 PM
Auto Fin Journal Staff
Modern vehicles generate literally thousands of data points that can be valuable to dealerships, finance companies and other service providers. It appears gaining access to that information is a growing concern for vehicle owners. More than 8 in 10 U.S. ... [Read More]

Dates set for Automotive Intelligence Summit 2019

AIS file picture
Monday, Nov. 5, 2018, 04:59 PM
Auto Fin Journal Staff
Used Car Week 2018 is straight ahead. Along with finalizing plans for the industry-leading gathering in Scottsdale, Ariz., Cherokee Media Group also is preparing to build off of the sterling foundation established during the inaugural Automotive Intelligence Summit. Experts and ... [Read More]

New Dealertrack platform designed to streamline buying and financing

dealertrack unifi for AFJ
Monday, Nov. 5, 2018, 04:53 PM
Nick Zulovich, Senior Editor
Technologically forward consumers often order their coffee ahead of time and pick it up at the counter, spending less time in the shop than it took you to read this sentence. Well, Dealertrack wants to help dealerships and finance companies ... [Read More]

Carvana’s latest moves involve Ally for funds and Disney for laughs

carvana
Friday, Nov. 2, 2018, 02:33 PM
Auto Fin Journal Staff
Two developments surfaced on Friday involving Carvana; one involving a serious amount of financing capacity and the other much more light-hearted as an effort to drum up interest in the online used-vehicle retailer. First the funds as Ally Financial announced ... [Read More]

Darwin launches pilot of Amazon-like F&I platform

online auto financing
Wednesday, Oct. 31, 2018, 03:30 PM
Auto Fin Journal Staff
Platforms like Amazon give consumers the pathway to purchase everything from mechanical pencils to a drone in the middle of the afternoon or night with just a few swipes on a smart device. Now Darwin Automotive is putting F&I software ... [Read More]

Former CDK Global exec to lead Equifax auto segment

new hire 2
Monday, Oct. 29, 2018, 02:06 PM
Auto Fin Journal Staff
Equifax has a new leader for its automotive endeavors. On Monday, Equifax named Byron McDuffee as automotive general manager to be responsible for leading the company’s automotive business, focusing on expanding enterprise solutions sales opportunities within the automotive market, as ... [Read More]

AFSA reveals new board and executive staff succession plan

Chris Stinebert at UCW
Wednesday, Oct. 24, 2018, 03:59 PM
Auto Fin Journal Staff
Significant changes are in motion within the American Financial Services Association (AFSA). On Wednesday, AFSA announced that its board of directors has elected a new chairman, chair-elect and vice chairman-treasurer for the next 12 months. Additionally, the board approved a ... [Read More]

Experian, FICO and Finicity to pilot UltraFICO credit score

subprime credit report
Tuesday, Oct. 23, 2018, 02:55 PM
Auto Fin Journal Staff
A trio of companies are joining forces to revamp the credit score. Experian, FICO and Finicity announced a new credit score this week during the Money 20/20 USA conference. The new score, called UltraFICO Score, leverages account aggregation technology and ... [Read More]

Dealertrack broadens contracting solution availability for Hyundai and Kia dealers

Hyundai pic for dealertrack
Monday, Oct. 22, 2018, 03:56 PM
Auto Fin Journal Staff
Dealertrack now has a closer relationship with two captive finance companies. On Monday, Dealertrack announced the expansion of its partnership with Hyundai Motor Finance and Kia Motors Finance making Dealertrack Contracting available in 39 states, including Texas, California, New York, ... [Read More]
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