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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Fiserv Lending Solutions becomes Sagent Lending Technologies

Sagent-Lending-Technologies-logo for AFJ
Thursday, Sep. 20, 2018, 08:17 PM
Auto Fin Journal Staff
Auto-finance industry participants that know the name Fiserv now have a new moniker to place in their contact listings. On Thursday, Fiserv Lending Solutions announced the launch of its new brand identity. The joint venture between Fiserv and Warburg Pincus ... [Read More]

Carleton expands compliance team in light of potential state and federal changes

new hire 2
Thursday, Sep. 13, 2018, 02:07 PM
Auto Fin Journal Staff
Carleton bolstered its compliance and research team this week as the provider of compliant loan calculation and digital document software solutions added Brian Kelly. With the expansion of state-driven regulatory changes, along with the uncertainty of the Consumer Financial Protection ... [Read More]

Fortellis Automotive Commerce Exchange platform gains more involvement

online auto financing
Wednesday, Sep. 12, 2018, 03:36 PM
Auto Fin Journal Staff
Rather than rowing the technology boat alone, leading automotive service providers are continuing to collaborate as evident by this week’s development involving CDK Global, AutoFi and Equifax. CDK Global announced that AutoFi has agreed to consume digital retailing application programming ... [Read More]

Auto Fin Journal’s first honorary group of Women in Auto Finance

AFJ_WomenAutoFinance_880x462
Friday, Sep. 7, 2018, 06:37 PM
Auto Fin Journal Staff
They specialize in crucial skills such as accounting, computer science and law. They hold some of the most important positions at their respective companies. They provide critical guidance and produce high-level results. Continuing the Cherokee Media Group series of award ... [Read More]

Fair continues upward trajectory, arriving in Chicago

cars in showroom
Friday, Sep. 7, 2018, 03:53 PM
Auto Finance Journal Staff
After experiencing 40 percent month-over-month customer growth for the last two quarters, Fair is now in the Windy City. Fair, the used-vehicle subscription company that has had its app in the Apple Store for a year, launched in Chicago on ... [Read More]

One year after App Store debut, Fair growth accelerates

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Wednesday, Sep. 5, 2018, 04:35 PM
Joe Overby, Senior Editor
Exactly one year ago, Fair made its debut in the Apple App Store. Flash forward to Wednesday, the used-vehicle subscription company announced it has seen 40 percent month-over-month customer growth for the last two quarters, while also noting a few ... [Read More]

BillingTree survey reinforces mobile as path to customer retention

strategy picture
Wednesday, Sep. 5, 2018, 03:57 PM
Auto Finance Journal Staff
Of course, auto finance companies want their customers to send payments as dictated by the agreement finalized at delivery. But the latest survey from BillingTree showed that providers realize how they can help their contract holders maintain monthly commitments is ... [Read More]

Ally departs RV and transportation equipment finance businesses

board-room
Wednesday, Aug. 29, 2018, 03:33 PM
Auto Finance Journal Staff
Rather than further diversify its portfolio, Ally Financial announced on Wednesday that it will condense its sphere. In an effort to leverage its strengths, better optimize capital allocation and provide even more focused dealer support, Ally said it is taking ... [Read More]

Shift in F&I presentation could pay dividends

dealership and couple
Wednesday, Aug. 22, 2018, 07:38 PM
Joe Overby, Staff Writer
Sometimes, making a move to the “closer” position pays off. Like in 2002, when ace pitcher and 2015 Hall of Fame inductee John Smoltz promptly posted 55 saves, a National League record, during his first full year as closer for the ... [Read More]

TransUnion expands suite to accommodate mobile auto-finance activity

woman-on-phone
Wednesday, Aug. 22, 2018, 03:48 PM
Auto Finance Journal Staff
TransUnion is leveraging a relationship with one of its strategic partners to cater to consumers who expect results — like the availability of auto financing — to appear within a few swipes on a smartphone. To meet the evolving needs ... [Read More]
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