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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Every dollar of online fraud costs companies nearly $3

fraud picture
Monday, Aug. 20, 2018, 03:43 PM
Auto Finance Journal Staff
While the auto finance industry certainly is taking steps to reduce its exposure, the latest analysis from LexisNexis Risk Solutions showed how much rampant fraud still is happening in the greater retail sector. In fact, findings from its comprehensive "2018 ... [Read More]

J.D. Power study proves people still matter in auto financing

dealership employee
Wednesday, Aug. 15, 2018, 01:37 PM
Auto Finance Journal Staff
As much as iPads, artificial intelligence and consistently updated software proliferate auto financing, the J.D. Power 2018 U.S. Dealer Financing Satisfaction Study released this week maintained just how important people remain. J.D. Power found that dealers are leaning heavily on ... [Read More]

Wholesale trend: Vehicles with titles nearly two times more likely to sell

auto-auction
Monday, Aug. 13, 2018, 03:26 PM
Auto Finance Journal Staff
When finance companies need to send collateral to the wholesale market, Cox Automotive data shows how much better the sales processes unfolds if the vehicle title is available. The company research indicated vehicles holding a title are nearly two times ... [Read More]

Equifax elevates Reid to VP position

latest news
Monday, Aug. 13, 2018, 03:23 PM
Auto Finance Journal Staff
Equifax gave a new executive position to one of the first honorees of Auto Remarketing’s 40 Under 40. The credit bureau named Jennifer Reid as its vice president — automotive marketing and strategy lead – U.S. information solutions (USIS). In ... [Read More]

Ally adds 2 new board members

news pic
Tuesday, Aug. 7, 2018, 02:41 PM
Auto Finance Journal Staff
Ally Financial is diversifying the industry backgrounds of its board members. Ally announced that Brian Sharples and Trynka Shineman have been appointed to its board of directors, effective last Friday. The company highlighted the two executives have deep experience with ... [Read More]

Changes at Toyota: Groff to retire and Templin appointed to lead TFS

executive boardroom
Tuesday, Aug. 7, 2018, 02:39 PM
Auto Finance Journal Staff
Toyota Financial Services didn’t look far for a replacement when one of the captive’s top leaders revealed his plan for retirement. This week, TFS announced that Mike Groff, the company’s president and chief executive officer, member of the company’s board ... [Read More]

Firstmark Credit Union partners with Carvana

carvana_8_0
Monday, Aug. 6, 2018, 03:05 PM
Auto Finance Journal Staff
More than 100,000 credit union members now could have a clear path to financing a vehicle purchase if they use online retailer Carvana. Firstmark Credit Union — founded in 1932 by 10 teachers within the San Antonio Independent School District ... [Read More]

4 reasons why college students turn to leasing

lease verus buy
Monday, Aug. 6, 2018, 03:03 PM
Auto Finance Journal Staff
Soon college students will be returning to campuses nationwide for the start of the fall semester. Triggered by four primary reasons, Swapalease.com is providing students with a practical alternative to buying a vehicle that fits their needs, without tacking on ... [Read More]

Mixed reactions to latest federal Fintech regulation actions

Steve Mnuchin for web
Wednesday, Aug. 1, 2018, 03:11 PM
Nick Zulovich, Senior Editor
Two leading financial regulatory bodies — the U.S. Department of the Treasury and the Office of the Comptroller of the Currency — each took steps to involve themselves in the fintech space. On Tuesday, the Treasury Department released a report ... [Read More]

Ally consumer survey shows volume of consumers faced with repair bill of at least $500

diagnostics
Tuesday, Jul. 31, 2018, 03:11 PM
Auto Finance Journal Staff
Experian Automotive previously reported that monthly payments for new-vehicle retail installment contracts originated during the first quarter reached a record high at $523. The monthly payment for a used model approached $400 with analysts pinpointing it at $372. On Tuesday, ... [Read More]
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