In November, many Canadians flock to their dealership service departments to have snow tires put on their vehicles. While that might seem like a windfall, a new report from Reynolds and Reynolds shows that’s not exactly the case. The annual report, titled The Fixed Operations Golden Metrics 2025, focuses on metrics that drive fixed ops […] [Read More]

Steady prices and stable volume. That’s the crux of information from the first 15 days of September included in the mid-month Manheim Used Vehicle Value Index, which technically increased from 207.4 in August to 207.5 at this month’s midpoint. While the month-over-month change in wholesale used-vehicle prices (on a mix-, mileage-, and seasonally adjusted basis) […] [Read More]

Dealer Alchemist has conjured up a new partnership with an OEM. The automotive digital marketing company announced it has been certified as a website, digital advertising and search engine optimization partner for Mitsubishi Digital Solutions, Mitsubishi Motors North America’s managed services program, allowing U.S. Mitsubishi dealers to access Dealer Alchemist products directly through the MiDS […] [Read More]

Dealership technology provider Kenect has introduced Voice AI, an artificial intelligence system designed to improve service department operations and customer interactions. Voice AI serves as a virtual receptionist, available 24/7 to handle inbound calls, answer routine questions, schedule service appointments and route inquiries to the appropriate department. The company said automating those tasks allows dealerships […] [Read More]

RouteOne announced the availability of Automated Document Classification, which is an enhancement within the Digital Deal. The company highlighted this feature enriches eContracting data quality and supports a broader objective: delivering a contract package that is complete, accurate, and funding-ready upon receipt. Automated Document Classification uses machine learning and optical character recognition (OCR) to identify […] [Read More]

In a move that took effect on Friday, Comerica Bank promoted Kristina Janssens from executive vice president and chief compliance officer to senior executive vice president and chief risk officer. As chief risk officer, Janssens will report directly to Comerica chairman, president and chief executive officer Curt Farmer, as well as to the enterprise risk […] [Read More]

When October begins next week, clients who use defi SOLUTIONS should be able to use some new capabilities offered by Informed.IQ courtesy of a recent integration. According to a news release, lenders will be able to seamlessly integrate Informed.IQ’s vertical AI agents to verify applicant data, documents, and stipulations to accelerate their approval process and […] [Read More]

Earlier this month, Informativ introduced Verified Stips powered by TurboPass to boost underwriting. Then last week, the provider of fraud prevention, compliance, and credit technology for the automotive and consumer finance industries made an even more substantial move, acquiring Carmatic, which is an intelligent payments-as-a-service platform built to deliver real-time, transaction-ready loan and lease payments. […] [Read More]

Lyft and Waymo plan to operate in harmony in the Music City. Lyft announced it is joining the self-driving technology company in a partnership to bring Waymo’s autonomous ride-hailing service to Nashville, beginning in 2026. With the collaboration, Waymo, owned by Google’s parent company Alphabet Inc., will use Lyft’s proprietary integrated fleet management services through […] [Read More]

America’s Group, which has been among the market leaders in auction M&A as of late, is aiming to boost its physical auction count to 60 in the near-term, says Chuck Tapp, CEO of America’s Group. The auction group, which currently has 46 physical locations along with a handful of mobile auction sites, is eyeing “sometime […] [Read More]