When making travel or dinner plans with a group, a “smaller, less complex” itinerary may help to avoid hiccups. Perhaps the same goes for finding reliable vehicles, too. Carfax said Monday it has developed rankings of the most reliable vehicle types based on billions of records throughout the U.S., millions of vehicles and nearly 200,000 […] [Read More]

Today, wholesale buying and selling is driven by more than gut feeling and experience. Fred Stark, CarMax’s regional vice president of auction services, said today’s decisions are driven instead by data. “There is still a savviness needed in this industry, but a lot of it is more geared toward algorithms and just more data-driven all […] [Read More]

What it means to be an auction is changing. Some of these shifts have happened over the years, while others seem to have occurred overnight. Consider the current environment: Digital used-car retailer Carvana now owns ADESA's U.S. auctions and has launched inspection and reconditioning centers. ACV started as a digital platform but is now a […] [Read More]

The monthly report has been the dealership cadence for decades. Pied Piper Management Co. wants to bring the information tempo into the present with the launch of Sales Lead Handling Effectiveness (LHE) and Service Scheduling Effectiveness (SSE). They’re subscription programs that use technology to make continuous monitoring and proactive alerts practical and affordable, measuring customer […] [Read More]

Amid significant criticism from consumer advocates, both the American Financial Services Association and the National Independent Automobile Dealers Association welcomed last week’s move by the Consumer Financial Protection Bureau to cease publication of unverified complaint narratives and visualizations. Through a news release, CFPB said it has “long acknowledged” that publication in the consumer complaint database […] [Read More]

A trio of veteran automotive technology executives — Jason Barrie, Amit Maheshwari and Max Steckler — have teamed up to launch PromptPath, an artificial intelligence-enabled person-to-person conversation platform for the auto industry. The new platform aims to help sales, F&I and BDC teams at dealerships with customer conversations, using AI to provide real-time prompts, customer […] [Read More]

Charlie Obaugh Auto Group has added its first Ford dealership. The Virginia-based, family-owned dealer group has acquired Campus Ford in Waynesboro, Va., from Matt McMurray, according to a news release from Performance Brokerage Services, which was the buy-side advisor on the sale. Campus Ford is the Obaugh group’s sixth franchised dealership and its first Ford […] [Read More]

This week’s 46th annual National Association of Minority Automobile Dealers (NAMAD) Conference wrapped up with Ally Financial announcing the winner of the 2026 Ally Sees Her Award. The honor, presented by Ally and NAMAD annually to recognize significant achievements of women of color within the automotive retail industry and their community impact, went to Kenady […] [Read More]

While aiming its message primarily at consumers, dealerships might be able to glean some value from the reminder issued by the National Insurance Crime Bureau (NICB) about the pitfalls of flood-damaged vehicles. The insurance industry’s association share the message on Thursday as storms and severe flooding continue to impact communities across the United States. Plus, […] [Read More]

Getting consumers into a vehicle they can afford via a subscription is becoming a lucrative endeavor for DriveItAway Holdings. This week, the provider of flexible vehicle subscriptions and mobility solutions that has partnered with Stellantis’ global mobility division announced preliminary unaudited revenue for July represented the highest monthly revenue in its history. Based on the […] [Read More]