When dealerships look at the cost of introducing new technology, the conversation usually starts with the price of the technology itself. That’s understandable; every investment needs to make financial sense. But there’s another calculation that often gets missed: what is the dealership already spending on the process that technology would replace? For manual vehicle pricing, […] [Read More]

Young people make TikToks regularly. You could say the National Independent Automobile Dealers Association is, too, for its next Buy Here, Pay Here (BHPH) Dealer Forum. NIADA announced on Thursday that TikTok Automotive principal Ryan Copacia will headline the closing general session of the conference that’s set for Nov. 1-3 in Austin, Texas. The association […] [Read More]

Canadian service customers are spending more dollars at dealerships than in prior years, and dealers account for nearly half of service visits while commanding a 63% share of the revenue, according to the JD Power 2026 Canada Customer Service Index – Long-Term (CSI-LT) Study. But the growth opportunity — for dealers and aftermarket providers, alike […] [Read More]

For years, auto finance companies have measured portfolio performance using familiar metrics: delinquencies, charge-offs, recoveries and losses. Those measures remain essential, but I believe they’re telling an incomplete story. Working with lenders across North America has shown me the same pattern time and again. While economic conditions vary by market, borrower behavior is often remarkably […] [Read More]

WarrCloud, a platform that aims to automate the OEM warranty claims process for dealers, said Wednesday it has entered a data-sharing agreement with Toyota Motor North America. As part of the agreement, TMNA will send specific data (limited to data sourcing) to WarrCloud to support operational processes regarding warranty claims administration for Toyota and Lexus […] [Read More]

Online vehicle retailer Carvana said Wednesday it has expanded same-day delivery service to the Minneapolis area. In addition to select local customers being able to receive their vehicle as soon as the same day the place an order, local sellers can schedule pickup and dropoff the same day they complete an online appraisal through the […] [Read More]

Trusted Sale on Wednesday rebooted its primary product for dealers to highlight the significant time and money spent on inspecting and reconditioning vehicles before offering them for sale. The company has positioned itself as the Used Vehicle Proof Platform — a technology and verification tool that can transform dealership reconditioning activity into independently verified, customer-facing […] [Read More]

Cox Automotive chief economist Jeremy Robb on Monday explained how $6 a gallon diesel costs are beginning to impact consumers, matriculating into the car business. As AAA reported on Wednesday that the average cost of diesel fuel in the U.S. soared to $6.31 per gallon — nearly $3 higher than a year ago — American […] [Read More]

Late on Tuesday, the Federal Trade Commission published frequently asked questions on price transparency to help dealerships and rest of the automobile industry comply with the FTC Act. While the guidance delves into specific topics such as how to handle document fees, rebates and discounts, perhaps the penultimate question and subsequent response might be most […] [Read More]

Used-car sales were down in the reporting period for the latest monthly AutoVision Used Vehicle Inventory Analysis. But there’s a silver lining for dealers: they’re doing more with much less. The report from the Reynolds and Reynolds subsidiary “covers 95% of all used-vehicle activity conducted by dealerships with a website across the continental United States, […] [Read More]