Monitoring and managing online customer feedback is a crucial step in protecting a dealer’s reputation. That is according to Cody Lusk of the American International Automobile Dealers Association, which on Thursday announced a new affinity partnership with Podium, which collects and manages business reviews and messages in one central inbox.  “By allowing dealerships to become […] [Read More]

Mark Lanwehr describes Car Keys Express as the first and only company to offer a line of modern, aftermarket keys, and he says that allows retailers and key professionals to offer customers an alternative to what he describes as “expensive OEM devices.” Lanwehr is founder and chief executive officer of Car Keys Express LLC, and […] [Read More]

Location Services announced six executive-level personnel moves on Wednesday, welcoming four new members to its management team and elevating two other individuals into higher leadership posts. The provider loss-mitigation outsource solutions for the financial services industry began its rundown of moves via a news release by introducing its new chief financial officer. Taking on the […] [Read More]

RightSure Insurance introduced RightRater 1.0 three years ago, helping dealerships ensure that car buyers have auto insurance in place before they drive off in their newly purchased vehicles. On Tuesday, RightSure introduced RightRater 2.0, which it describes as a 90-second auto insurance quoting tool auto dealers can use to provide car buyers with immediate auto […] [Read More]

Based on sales data for the first six months of each calendar year dating back to 2013, franchised dealerships are retailing more used vehicles this year than ever. The National Automobile Dealers Association shared that sales trend on Wednesday afternoon as a part of its midyear version of NADA Data 2019, a biannual financial profile […] [Read More]

As the new chief financial officer for digital transformation and customer experience management company Dealer-FX, George Kypreos joins other recently appointed leadership team members at the company. The company said those moves will strengthen the organization, bring product innovation and scale business operations for growth. Kypreos brings more than 30 years of senior business and […] [Read More]

The compact car, compact crossover and mid-size car segments were at new all-time highs for retained value in September 2019, as the Canadian Black Book Used Vehicle Retention Index has again hit a new all-time record high in the month of September.  “It is very rare for three segments to all experience new highs in a […] [Read More]

Inovatec Systems Corp., and Inverite Verification announced a strategic partnership this week. The provider of cloud-based software solutions for all financial institutions and the open-banking provider with coverage for more than 275 Canadian financial institutions said their relationship is meant to increase operational efficiencies for lenders.  Officials explained Inovatec will integrate with Inverite to increase […] [Read More]

Global Market Insights released a report this summer indicating the valuation of the car-sharing market is expected to surge past $12 billion by 2024. And being a diversified automotive company, Penske is making sure it's part of that growth. This week, the company announced investment in Penske Dash, a carsharing service launching in Washington, D.C., […] [Read More]

Hyundai Capital America (HCA) captured an honor this week, because as award organizers put it: “HCA saw the writing on the wall — a world with increased ride share, autonomous driving, electrification — and knew innovation was necessary or they would succumb to obsolescence.” For its efforts, the captive finance company won the Association for […] [Read More]