He is a three-time world champion auctioneer who since 1974 has called bids for items such as collector cars, livestock, multi-million-dollar real estate sales and charity benefits. Paul Behr, who is president and owner of the World Wide College of Auctioneering and the World Automobile Auctioneers Championship, has conducted more than 9,000 auctions in 30 […] [Read More]

According to a news release distributed on Friday, digital speech analytics expert Tony Colan has joined the Proactive Dealer Solutions team as director of enterprise sales. Proactive Dealer Solutions (PDS) uses deep machine learning, artificial intelligence (AI) and predictive analytics that can discover patterns using voice recognition to communicate more effectively with automotive consumers and […] [Read More]

Automotive compliance expert Max Zanan wants to help dealerships and their owners and principals learn about store employees who might be syphoning funds or doing other unethical or unscrupulous activities. This week, Zanan rolled out the Dealership Fraud Hotline, a new kind of whistleblowing automotive platform and hotline that can make it easier for dealership […] [Read More]

Kroll Bond Rating Agency reported this week that its auto-finance indexes that watch both the non-prime and prime spaces moved in similar directions in April. But a deeper look at the latest data showed some “slightly less sanguine results.” Analysts indicated annualized net losses in KBRA’s Prime Auto Loan Index fell 5 basis points month-over-month […] [Read More]

Car shoppers of today are searching online for a new vehicle at all hours of the day, every day, and customers expect instant responses from dealerships. With Facebook Marketplace, letgo and other social platforms, dealerships have opened new channels to connect with these customers. But as a result, many dealerships have trouble keeping up with car […] [Read More]

Carvana unveiled its first Carvana Car Vending Machine in Missouri on Thursday. The machine, located in Kansas City, stands eight stories high and holds 27 vehicles. Also on Thursday, Carvana launched as-soon-as-next-day vehicle delivery to Topeka. The Kansas City car vending machine, located at 1700 W. 29th St., is the 18th in the U.S. for Carvana. […] [Read More]

Optimism among small business owners — which certainly can include independent and buy-here, pay-here dealerships — is strong, according to the latest quarterly Wells Fargo/Gallup Small Business Index based on a survey conducted during the first five days of April. Survey results released this week also revealed that more than half of business owners reported […] [Read More]

Now that we’re deep into the second quarter of 2019, GWC Warranty recently offered a refresher in an effort to help dealerships gain more sales traction in the F&I office. With vehicle affordability becoming more a challenge, GWC Warranty emphasized that selling more service contracts and higher quality F&I products all starts with how store personnel present […] [Read More]

It’s well known that the used-car buying process doesn’t start when a customer shows up at your dealership’s lot. It’s likely that the customer has done hours of research beforehand and may already know exactly what they want to buy. What about when it comes to the trade-in process? It turns out that three out of four […] [Read More]

It was an impressive April and first third of the year for the certified pre-owned vehicle market in Canada, based on sales figures provided to Auto Remarketing Canada by the automaker programs. Starting with Subaru, the company says it is on track for another record CPO year. Subaru sold 359 certified vehicles in April, a 76.8% […] [Read More]