In Hollywood, it is awards season (at the time I’m writing this in February) and on the basketball hardwood, it’s tournament time (by the time you’re reading this in March). In the auto industry, it’s convention/conference season. Not only have the auto shows been in full swing, but perhaps the largest auto industry event of […] [Read More]

Editor's Note: Story and headline updated for clarity and to correct timing of Experian's purchase of Clarity Services. Experian has rolled out its first innovation stemming from its purchase of Clarity in October.   This past fall, two of the traditional credit bureaus each acquired a different specialist in alternative consumer credit data. And now one of those […] [Read More]

Dominion Dealer Solutions announced Thursday that it has redesigned its DealActivator solution to provide users with personalized experiences based on their dealership roles. This follows other news from this month that the company released its new cloud-based CRM — Dominion Vision CRM — which features both customized reporting and consumer-focused communication tools including a virtual, […] [Read More]

Along with finding that service quality continues to be a key driver of customer satisfaction among consumers, the J.D. Power 2018 U.S. Customer Service Index (CSI) Study released Thursday found that younger customers who their vehicle serviced are more likely to rely on recommendations from friends or family. Nine percent of Gen Y car buyers […] [Read More]

We conclude our series from the Conference of Automotive Remarketing in Las Vegas with Bill's interview of Ron Hope, the president and chief executive officer of CARS Recon. Their discussion can be found below. Download and subscribe to the Auto Remarketing Podcast on iTunes or on Google Play.  You can also listen to the latest episode in the window below. All […] [Read More]

At the official grand opening of its new 200,000 square foot headquarters in Sandy Springs, Ga.,  Mercedes-Benz USA announced plans to launch a new global innovation hub called Lab1886 in Atlanta this summer. Along with MBUSA president and chief executive officer Dietmar Exler, the ceremony included Governor of Georgia Nathan Deal; Mayor of Atlanta Keisha […] [Read More]

vAuto announced Friday that at the 2018 NADA Show the company will debut — Offers — a new function for its Stockwave sourcing tool that is designed to notify dealers when wholesale units specific to their needs are available. vAuto's Offers addition enhances Stockwave because it can now more effectively and efficiently source wholesale inventory […] [Read More]

As the Consumer Financial Protection Bureau issued another issued a request for information (RFI) — this time about its adopted regulations and new rulemaking authorities — associations strongly endorsed legislation introduced in the House of Representatives this week that would establish a Senate-confirmed, bipartisan commission at the CFPB. A five-member body that would oversee the […] [Read More]

The American Recovery Association (ARA) landed an enhanced relationship with a finance company on Friday. ARA announced a new partnership with Bridgecrest Acceptance, a licensed third-party servicer, servicing loans for DriveTime and other affiliated finance companies. As part of this agreement, ARA will assist Bridgecrest in its vendor vetting, training and monitoring program.  ARA president […] [Read More]

iReconCars Software announced Wednesday that it has partnered with Carfax to deliver free myCarfax Service Shop tools built into its reconditioning management software. As part of the partnership, the company has also made vehicle reconditioning details available on Carfax Vehicle History Reports and myCarfax.com. Car buyers can view key vehicle information such as a vehicle’s […] [Read More]