For this week's episode, we hit the road to Boston and talk with DealerRater general manager Jamie Oldershaw as well as Jeff Provost, vice president of development for DealerRater Canada. From their headquarters in a former watch factory, we talk about the Cars.com spin-off, the progress of DealerRater salesperson ratings and reviews, its latest parntership with […] [Read More]

Fiserv has named Manheim Louisville of Clarksville, Ind., its top performing automobile auction of 2016, in recognition of the auction’s sales effectiveness and operations last year, the company recently announced. The financial services technology solutions provider annually scores its top three auctions on overall sales effectiveness, operational excellence, sales preparation and marketing. An auction must be a […] [Read More]

In response to increasing demand, Car Keys Express has expanded its nationwide footprint to now include Alaska and Hawaii, the company recently announced. The initial rollout of service will begin in O'ahu, Hawaii, in July, followed by Anchorage, Alaska, in August. “Both Alaska and Hawaii represent untapped markets. The opportunity to provide full-service, on-site key replacement […] [Read More]

Payam Zareian’s objectives for success go way beyond moving metal at Tip Top Auto’s two locations. “I really don’t like the way the industry is going, where dealerships are looking to make huge gains in the back-end of financing, often without customers really being aware of it,” Zareian said. “I think it’s essential to treat […] [Read More]

In what could be good news for the automotive industry, Fitch Ratings projected in its latest Global Economic Outlook (GEO) that the recovery in global growth is strengthening and is expected to pick up to 2.9 percent this year and peak at 3.1 percent in 2018, which would be the highest rate since 2010. “Faster […] [Read More]

SubPrime Auto Finance News reconnected with Hudson Cook associate Anastasia Caton, who has been closely watching the Supreme Court mulling over whether a finance company that regularly attempts to collect debts it purchased after the debts had fallen into default is a “debt collector” subject to the Fair Debt Collection Practices Act (FDCPA). The newest […] [Read More]

It’s not news that independent and buy-here, pay-here dealers more often will complete vehicle deliveries with consumers with softer credit than their franchised store contemporaries. What is noteworthy is how Experian Automotive detailed the extra risk being facilitated through franchised dealerships to complete financing when looking at the lowest credit tier tracked on a quarterly […] [Read More]

The customer may be going through most of the car transaction online, but interacting with another person in that process is crucial. That’s one of the lessons CarMax has picked up in testing its home delivery program, the company’s president and chief executive officer said in an earnings call Wednesday. CarMax Home Delivery, which is […] [Read More]

Consumers’ loyalty to midsize sedans is currently strong and shopper interest across all luxury SUV/CUV segments is up 2 percent from April, according to Jumpstart Automotive Media’s latest shopper interest data report. Interest in midsize sedans across Jumpstart’s portfolio of sites is up for the second consecutive month, rising by 4 percent during April and May. […] [Read More]

Kia Motors America leadership understood that the automaker surprised the industry last year when it topped the J.D. Power U.S. Initial Quality Study (IQS). As the 2017 study showed new-vehicle quality is at its highest level ever — improving 8 percent from a year ago — Kia celebrated again on Wednesday by taking the title […] [Read More]