The newest episode features a visit with one of the industry’s experts on compliance — Steve Levine — who is chief legal and compliance officer at Ignite Consulting Partners.  Nick and Steve discuss how the regulatory world has intensified since the arrival of the Consumer Financial Protection Bureau. Plus, they offer suggestions so dealerships easily […] [Read More]

The relationship forged between Digital Recognition Network (DRN) and Pelican Auto Finance, a subprime auto finance company operating in California and Pennsylvania, is proving to be beneficial for both operations. The companies shared this week that Pelican reports increased asset recovery rates, reduced charge-offs and avoided losses due to unreported stolen or impounded vehicles by […] [Read More]

More than 75 Carfax employees will join hundreds of bike riders from the Washington, D.C., area on Friday to bike 104 miles, raising money and awareness of autism. Last year, Carfax said its employees raised more than $40,000 toward autism research for the event and have an ambitious goal of raising $50,000 this year. About […] [Read More]

DealerStar recently enhanced its dealer management software with Total Recall, its new tool that uses vehicle history inquiry to alert dealerships’ service and sales departments when there's a recall currently open for a vehicle. Total Recall runs a nightly vehicle inquiry for every open repair order and vehicle in stock. "Many times a dealership inadvertently sells a vehicle that […] [Read More]

CertifiedCars.com has relaunched with a new website, the online certified pre-owned vehicle marketplace said in a news release. The company said the new site is more intuitive and has easier navigation, plus new tools to browse and research CPO vehicles. It also has a side-by-side comparison of automaker CPO programs, including information on inspection processes, […] [Read More]

Consumer satisfaction with mobile when car shopping is currently outpacing the desktop, according to a recent study released by J.D. Power. Now in its 18th year, the J.D. Power 2017 Manufacturer Website Evaluation Study Cross-Device—Summer found that, based on a 1,000-point scale, overall satisfaction averages 827 for the smartphone platform and 814 for the desktop. The consumer […] [Read More]

Recall Masters has a new partnership to integrate its real-time vehicle recall lookup solution into Record360’s vehicle condition reporting app. And this collaboration aims to help dealers and rental agencies avoid claims disputes when putting drivers in vehicles during recalls. The enhanced transparency and real-time recall updates are brought by the integration, following new legislation concerning […] [Read More]

GWC Warranty, a provider of used vehicle service contracts and related finance and insurance products sold through dealers, has partnered with the Commission on Economic Opportunity (CEO) to sponsor a Food 4 Kids van. CEO’s Food 4 Kids Summer Program makes nutritious food more available to at-risk children by delivering healthy meals and snacks to […] [Read More]

An experienced industry executive whose career includes stops with Ally Financial and Exeter Finance is now with loan origination and servicing software solutions provider White Clarke Group. White Clark Group announced this week that Nick Ockwell has joined the company as executive vice president of operations for the Americas. Management insisted that the strategic addition […] [Read More]

Treat your used and certified pre-owned vehicle customers the same way you treat your new-car customers. This seems to be a recurring theme at dealerships that sell certified vehicles. And the case is much the same at Toronto’s Lexus Downtown. But the luxury dealership that has been in business since 2011 takes it a step […] [Read More]