Dealership technology provider Kenect has introduced Voice AI, an artificial intelligence system designed to improve service department operations and customer interactions. Voice AI serves as a virtual receptionist, available 24/7 to handle inbound calls, answer routine questions, schedule service appointments and route inquiries to the appropriate department. The company said automating those tasks allows dealerships […] [Read More]

RouteOne announced the availability of Automated Document Classification, which is an enhancement within the Digital Deal. The company highlighted this feature enriches eContracting data quality and supports a broader objective: delivering a contract package that is complete, accurate, and funding-ready upon receipt. Automated Document Classification uses machine learning and optical character recognition (OCR) to identify […] [Read More]

In a move that took effect on Friday, Comerica Bank promoted Kristina Janssens from executive vice president and chief compliance officer to senior executive vice president and chief risk officer. As chief risk officer, Janssens will report directly to Comerica chairman, president and chief executive officer Curt Farmer, as well as to the enterprise risk […] [Read More]

When October begins next week, clients who use defi SOLUTIONS should be able to use some new capabilities offered by Informed.IQ courtesy of a recent integration. According to a news release, lenders will be able to seamlessly integrate Informed.IQ’s vertical AI agents to verify applicant data, documents, and stipulations to accelerate their approval process and […] [Read More]

Earlier this month, Informativ introduced Verified Stips powered by TurboPass to boost underwriting. Then last week, the provider of fraud prevention, compliance, and credit technology for the automotive and consumer finance industries made an even more substantial move, acquiring Carmatic, which is an intelligent payments-as-a-service platform built to deliver real-time, transaction-ready loan and lease payments. […] [Read More]

Lyft and Waymo plan to operate in harmony in the Music City. Lyft announced it is joining the self-driving technology company in a partnership to bring Waymo’s autonomous ride-hailing service to Nashville, beginning in 2026. With the collaboration, Waymo, owned by Google’s parent company Alphabet Inc., will use Lyft’s proprietary integrated fleet management services through […] [Read More]

America’s Group, which has been among the market leaders in auction M&A as of late, is aiming to boost its physical auction count to 60 in the near-term, says Chuck Tapp, CEO of America’s Group. The auction group, which currently has 46 physical locations along with a handful of mobile auction sites, is eyeing “sometime […] [Read More]

In the wake of gaining full ownership of Alliance Inspection Management this month, Cox Automotive is moving to up its inspection game. Cox’s Manheim Auctions has announced the formation of two new teams designed to “deliver a seamless, unified experience” for dealers and commercial clients across all channels. The Manheim Mobile Inspections team — which […] [Read More]

Cox Automotive is bringing its fleet businesses together. The industry giant announced it is merging its Fleet Services and FleetNet America brands into one fleet organization, effective Jan. 1, a “strategic alignment” Cox called a major step forward in its long-term commitment to the fleet industry. “Cox Enterprises has a 127-year legacy of innovation, transforming […] [Read More]

Car Pros Automotive Group made back to school a lot better for kids in Southern California and Western Washington. The dealership group’s charitable arm, Car Pros Cares, last month held its second annual Back-to-School Supply Drive, collecting and distributing school supplies to students. Donation boxes at Car Pros’ nine dealerships collected 12,142 items for local […] [Read More]