Dealers, take note: When it comes to the customer reviews you choose to feature online, words may matter more than stars. CDK Global, as part of its The Language of Closers study, has identified the top words and phrases playing a role converting potential shoppers through dealership reviews. “Dealers typically assume that positive, five-star reviews […] [Read More]

The American Bankruptcy Institute reported that total filings fell 6 percent during the first nine months of this year compared to the figure generated through the first three quarters of last year. According to data provided by Epiq Systems, there were 593,034 bankruptcy filings between Jan. 1 and Sept. 30. During the same span of […] [Read More]

Car thieves may be getting more sophisticated, but the latest Uniform Crime Report from the FBI shows that the number of stolen vehicles has dropped dramatically over the last decade. According to the report, 707,758 motor vehicles were stolen in the U.S. in 2015 (220.2 per 100,000 people). That’s nearly a 41-percent drop from 2006. […] [Read More]

The BC Auto Industry Conference is kicking off today at the Sun Peaks Resort in British Columbia, and part of the two-day event will include what organizers have dubbed the “Auto Remarketing Panel.” The panel, set for Friday afternoon, will include Mark Rousseau, president of CARPROOF Darren Graham of Applewood Auto Group Mark Edmonds of […] [Read More]

Subaru Canada has partnered with Xtime for a cloud-based scheduling solution aimed at enhancing customers' service experience. Subaru Service Scheduler includes two of Xtime’s offerings: Scheduler and Two-Way Text Messaging. The first allows customers to select the ideal date and time for their appointment via web, mobile or phone. It also provides dealers with a […] [Read More]

RouteOne’s integration with DealerSocket’s CRM is now available in Canada. This integration, unrolled in the U.S. in 2011, allows dealers to import customer data from DealerSocket into RouteOne for completion of the credit application and contracting process. “We are passionate about bringing our dealers choice and creating efficiencies in their processes,” said Barry McMillan, president […] [Read More]

Manheim is amid a three-year, $4.6 million investment in its three Chicago-area auctions, the company said Thursday. The upgrades to the auctions — Manheim Chicago, Manheim Arena Illinois and Manheim Milwaukee, which are located within 100 miles of one another — run the gamut from a new Retail Advantage facility  and increased lane capacity, to […] [Read More]

Social media and digital engagement company Digital Air Strike announced the addition of two technology veterans with extensive media, data and entrepreneurial experience to their senior leadership team. This week, Anthony Argenziano joined Digital Air Strike as chief technology officer where he will manage and drive the company’s innovation and product development. David Corchado now […] [Read More]

If dealers noticed they were paying about the same figure for a vehicle in September as they did in August, the latest data from ADESA Analytical Services indicated that was, in fact, the case. According to ADESA’s monthly analysis of wholesale used-vehicle prices by vehicle model class, wholesale used vehicle prices in September averaged $10,734, […] [Read More]

With a host of rivers in places such as North Carolina cresting at record levels, Hurricane Matthew has floodwaters rising throughout the Southeast, wreaking havoc in communities, damaging homes, businesses and vehicles. With the American Red Cross’ previous announcement that the this year’s flooding in Louisiana was the worst U.S. disaster since Hurricane Sandy in […] [Read More]