CARFAX Canada aims to make it easier for vehicle service providers to communicate with customers — and for customers to pay attention to what they’re saying. The provider of vehicle history reports has launched its Service Suite, an all-in-one customer engagement system designed to help Canadian dealerships and service shops maximize service revenue and drive […] [Read More]

Here’s a positive comparison back to 2020 when the automotive industry faced unprecedented challenges from the pandemic. The National Auto Auction Association said on Wednesday that member auctions reported nearly 7.6 million vehicles sold in 2024, representing the highest sales volume for the industry since 2020. According to the 2024 NAAA Auction Industry Survey, more […] [Read More]

The NCAA men’s and women’s basketball tournaments are unfolding, Major League Baseball just opened its season in Japan, and dealers are raising their hands and clicking buy buttons more often during physical and online auctions. Yep, it’s spring. According to Black Book’s newest edition of Market Insights, wholesale prices rose by 0.27%, and the conversion […] [Read More]

Lithia and Driveway, the most active dealership group in the buy-sell market, is at it again — this time as a seller. Lithia has sold three dealerships in West Virginia to Atlantic Coast Automotive Group, a move broker Dave Cantin Group said was “a key strategic divestiture” for the giant group, which operates some 340 […] [Read More]

In an era of “go big or go home,” CDK is going small. The auto industry’s largest dealership software provider, used by major dealership groups throughout North America, has launched a system for the little guys — the CDK Fundamentals Suite, a scalable core business system designed for one- to two-rooftop franchise dealerships and independent […] [Read More]

It’s not new that consumers often avoid calls from collectors. But according to a recent TransUnion survey, 73% of consumers said they’d be likely to answer calls if the name and logo were shown. Perhaps a tool that could help finance companies and their collections departments, AT&T and TransUnion are now offering outgoing calls for […] [Read More]

Solutions by Text (SBT) was recently named winner of the Best Payment Facilitator Solution as part of the 2025 FinTech Breakthrough Awards. SBT was recognized for its FinText text and payments platform, providing a cutting-edge solution for the consumer finance industry. SBT can help how consumers interact with companies through a graphically-rich, interactive, and highly […] [Read More]

Chase Auto on Tuesday named John Thacker as president of private label captive finance. In his role, Chase said Thacker will work with its private label captive finance partners including Subaru, Jaguar Land Rover, Rivian, Maserati, Aston Martin and McLaren. The company added Thacker also will lead Chase Auto’s Captive Plus strategy, partnering with its […] [Read More]

Cox Automotive recently reported that access to credit in the auto-finance market improved in February, reaching the highest level since December 2022. But the February Survey of Consumer Expectations from the Federal Reserve Bank of New York’s Center for Microeconomic Data showed individuals aren’t necessarily experiencing, nor anticipating, that level of openness by finance companies. […] [Read More]

This week, Thoma Bravo announced a strategic growth investment in PCMI, a provider of administration software for F&I products in the automotive and consumer end markets. According to a news release, Thoma Bravo said existing shareholders — including PCMI management, its employees, and Equality Asset Management (EAM), a growth-focused private equity firm — will retain […] [Read More]