Instant messaging and different chat platforms are becoming a more and more popular form of communication between dealer and customer, and in response to this surge in popularity, digital marketing company Outsell revealed this week improvements to its Live Chat Channel. The channel is part of the company’s Digital Engagement Platform, and the enhancements demonstrate […] [Read More]

American Honda’s newest recall announcement covers more than 800,000 minivans and SUVs. The automaker said on Wednesday that the recall stems from the need to address a potential malfunction of the ignition interlock feature of these vehicles. The recall covers: —Approximately 318,000 Honda Odyssey and 259,000 Honda Pilot vehicles from the 2003-2004 model years —Approximately […] [Read More]

Due largely to the impact of Hurricane Sandy, used-vehicle prices fell only 1 percent month-over-month in November, according to the latest Guidelines report from NADA Used Car Guide, which said that December pricing should behave similarly before a modest turnaround to begin 2013. [Read More]

Many factors point to expanded used inventory for dealers in 2013, and as off-lease vehicle volume is predicted to grow this coming year, stores may find it easier to secure quality, used vehicles. And this may be particularly good news for your certified pre-owned department, says Black Book managing editor Ricky Beggs. In fact, Black […] [Read More]

Five leading auto industry strategists are teaming up this winter for a one-day training event designed to help dealers boost productivity and profit throughout their stores. The lineup of “The Best Training Day Ever” includes Dave Anderson of Learn to Lead, Jeff Cowan of Jeff Cowan’s Pro Talk, Paul Faletti of NCM Associates, Alan Ram […] [Read More]

Continuing their rounds across the country, the leadership of the National Auto Auction Association stopped by the offices of Auto Remarketing parent company Cherokee Automotive Group on Tuesday.  NAAA president Paul Lips was joined by chief executive officer Frank Hackett and president-elect Jack Neshe at the Cary, N.C., offices of CAG. The association’s leaders have […] [Read More]

Dealer CRM provider DealerSocket released two additional tools to the MobileCRM platform —  PhoneTracking and SocketTalk. The company explained on Tuesday that SocketTalk can allow users to instant message from within the CRM to internal DealerSocket users. Officials contend SocketTalk is also a “true” texting tool that can allow instant, two-way communication between the dealership […] [Read More]

The newest book written by vAuto founder Dale Pollak became available for purchase today. Pollak described his latest work titled, Velocity Overdrive: The Road to Reinvention, as a book aimed to address efforts by dealers to increase profitability in a market where tighter margins are the “new norm.” The industry expert said, “In the past […] [Read More]

As the Blue Oval prepares to celebrate the 150th anniversary of the birth of company founder Henry Ford, the OEM unveiled what it called the oldest surviving Ford production car to its employees. The 1903 Model A was bought recently by executive chairman Bill Ford, who purchased the vehicle at an auction this past October. […] [Read More]

Moss Bros. Auto Group is continuing its annual ’Tis the Season for Giving campaign that began with a food drive benefiting Second Harvest and now is in the midst of a toy collection. Group officials highlighted approximately 2,000 pounds of donated food went to hungry California families in Riverside and San Bernardino counties. The second […] [Read More]