Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:”Table Normal”; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:””; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:”Calibri”,”sans-serif”; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:”Times New Roman”; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} IRVINE, Calif. — In the second part of a recent survey consumer orchestrated by […] [Read More]

Normal 0 false false false EN-US X-NONE X-NONE LOUISVILLE, Ky.  — The Louisville J.D. Byrider dealership recently hosted a slam-dunk customer appreciation event for current and new customers as the store celebrated its first anniversary. Since its opening a year ago, officials highlighted the corporate-owned location has achieved a 99 percent sales satisfaction rating and […] [Read More]

A possible leveraged buyout could be in the financial future of KAR Auction Services. Two people familiar with the matter told Reuters this week that KAR has held exploratory talks with private equity firms about such a potential move. The sources indicated the deal could exceed $4 billion. In a message to Auto Remarketing on […] [Read More]

When a customer has a complaint, often he or she will go to the dealership first to report the problem, explained Harry Haber, a used-car manager at a California Volkswagen dealership. Typically, it’s only after not getting a response, he says, that the consumer airs the complaint via the Web. So if an issue arises, […] [Read More]

In a recent update from ServNet president Charles Nichols, the executive said that even though the U.S. economy remains unstable, the auction group continues to see “progress” in the market and is looking toward the future with high hopes. Nichols commented on the market environment at ServNet auctions around the country, noting it “continues to […] [Read More]

After announcing earlier this week that Volkswagen dealers in the U.S. can now provide all used-vehicle customers with a three-month SiriusXM subscription — regardless of the car’s OEM, as long as the vehicle has factory-installed satellite radio — the satellite radio company announced a deal with yet another automaker. Now, the company will be offering […] [Read More]

Go ahead: Stretch your arms, lean over and kick the tires, all at the dealership, and all on a vehicle that’s yet to be launched. Nissan announced this week it is offering its dealers across 13 states the chance to market cars in an all-new way, using Microsoft’s Kinect for Windows technology. Shoppers at these […] [Read More]

When life gives you lemons, make lemonade, as the old adage goes. For some 1,800 employees of Insurance Auto Auctions Inc., lemonade is part of their fight against childhood cancer. IAA announced this week that it has raised $142,084 for Alex’s Lemonade Stand Foundation, to help raise awareness and funds in the battle against childhood […] [Read More]

Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:”Table Normal”; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:””; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:”Calibri”,”sans-serif”; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:”Times New Roman”; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} SACRAMENTO, Calif. — In what the bill's author said on Twitter are "strong protections […] [Read More]

Normal 0 false false false EN-US X-NONE X-NONE NEW YORK — Data through July showed auto loan defaults dropped to the lowest point in the eight-year history of the S&P/Experian Consumer Credit Default Indices, a comprehensive measure of changes in consumer credit defaults. July's auto rate dipped to 1.01 percent, down from the June reading […] [Read More]