NCM Associates recently developed a mystery shopping program to help its clients objectively assess and measure customer experience and implement a road map for improvement.  NCM chose Reality Based Group, a leader in the customer experience measurement and management space, as its mystery shopping provider partner. Officials stressed the strategic alliance was formed to provide […] [Read More]

The Barrett-Jackson Auction Co. revealed last week that its recent 4th annual Las Vegas auction event eclipsed the $24 million mark for gross sales and notched records for vehicles sold and attendance. More specifically, the three-day event — which featured exotic, custom and classic cars, as well as hot rods, resto-mods and original collector vehicles […] [Read More]

Renovo Services recently brought in a former executive from PAR North America to be its vice president of customers. Tapped for the role is Annie Lowell, who most recently was executive sales director at PAR North America. Renovo is looking to Lowell to oversee the national sales function as well as grow existing relationships and […] [Read More]

Not only is the Illinois Recovery Association ready to celebrate its 10th anniversary, the organization is using its annual meeting to discuss how the recently passed Collateral Recovery Act is going to affect repo agencies in the state. The association is meeting Friday at the Embassy Suites in East Peoria, Ill. IRA intends to use […] [Read More]

Because of more than two years of success remarketing vehicles online, Toyota Financial Services told Auto Remarketing Friday that it’s committed to pushing its offerings to the Internet before they go down physical auctions lanes. Mike Reid, national manager of remarketing at Toyota Financial Services, said late last week, “Everything we have a title on will go […] [Read More]

In an effort to provide better industry focus for customers, salvage auction company QCSA Holdings revealed today the launch of its new brand — QCSA Direct. By re-branding, the organization has combined all of its companies into one, including Salvage Direct and Crashed Toys, among other recent acquisitions. With facilities throughout the U.S., QCSA Holdings now markets […] [Read More]

Auto Remarketing learned Friday that Mazda North American Operations has a new manager of certified pre-owned and remarketing to replace Eric Watson, who moved on to become group manager of retail marketing and incentives early last month. The new CPO and remarketing head at Mazda is Roger Basa, who spoke with Auto Remarketing on Friday […] [Read More]

It was announced late last week Mark Kaczynski, who currently serves as controller of sales and marketing at Nissan Americas, will succeed Steve Lambert as president of Nissan Motors Acceptance Corp. Lambert will be taking on the role of vice president of information systems. These appointments take effect Dec. 1, following a transition process that […] [Read More]

Consumer car research website zAutos.com late last week launched its Used Car Portal — designed to take consumers step-by-step through finding a used vehicle. By providing information on hundreds of thousands of pre-owned vehicles, the application can allow users to research details on units for sale near them, including selling prices, images, locations, special features […] [Read More]

The Larry H. Miller Automotive Group announced late last week that it is hosting a grand opening and ribbon-cutting ceremony for a new Chrysler dealership in Albuquerque, N.M., on Tuesday. The event at Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque is slated for 1 p.m. MST and will include LHM Group of Companies’ owner Gail […] [Read More]