J.D. Power Canada recently released data that shows the auto service market is normalizing from COVID-19 impacts, and dealer share of the market is growing. Auto Remarketing Canada spoke with J.D. Ney, automotive practice lead at J.D Power Canada, to get more insight into the company’s Canada Customer Service Index—Long-Term (CSI-LT) Study results ... [Read More]

While car shoppers find buying a new car quite easy, they still find the process is taking too long, according to the latest research by CDK Global. The company’s latest Ease of Purchase Scorecard found that 83% of the consumers surveyed said it was easy to buy a car, but their satisfaction fell sharply — […] [Read More]

Online used-car retailer Carvana has adopted a Texas Department of Motor Vehicles tool designed to make the car-buying process more efficient. The electronic odometer and sales disclosure process is available through TxDMV’s webDEALER system. Carvana, the largest auto dealer to adopt the e-odometer process in Texas, said the e-odometer feature has helped it eliminate unnecessary […] [Read More]

Hertz is looking for a new leader. Paul Stone will step down as Hertz’s chief operations officer and president effective Sept. 30 to “pursue opportunities in the retail sector, where he began his career,” the rental car giant announced today. Stone will remain with the company through the end of October to assist with the […] [Read More]

Northeast Credit Union recently selected Credit Union Leasing of America (CULA) to bring its indirect vehicle leasing program to credit union members in New Hampshire and Maine. With this partnership, the Portsmouth, N.H.-based institution that has more than $2 billion in assets is expanding its auto finance portfolio to include the affordability and flexibility of […] [Read More]

Onbe, a corporate disbursements platform that is involved with test drive incentives, auto rebates and settlement payments, recently released the findings from its Summer 2023 Auto Survey. The survey polled 732 vehicles shoppers, aiming to better understand their preferences when receiving payments from their finance company, dealership or manufacturer. While purchase incentives are among the […] [Read More]

Accelerate2Compliance (A2C) reinforced its Federal Trade Commission compliance solutions for automotive dealerships to help protect from the risks associated with cyber security attacks, personal information leaks, and non-compliance penalties. A2C did this by launching a strategic partnership with Privacy4Cars and its patented vehicle privacy tools, including AutoCleared and Vehicle Privacy Report. The companies said these […] [Read More]

Auto finance providers reportedly loosened underwriting again in August, according to the Dealertrack Credit Availability Index. They opened to a point that experts said auto credit was easier to get in August than any time so far this year. But finance companies apparently aren’t seeing a flood of additional applications, at least not in the […] [Read More]

Even with the looming threat of an autoworkers strike, rising interest rates and a shaky economy that might or might not be on the verge of a recession, car dealers should come out OK the rest of this year. That’s the reassuring message sent by Cox Automotive senior economist Charlie Chesbrough in “Charlie's Real-Time Quarterly Market Update,” a webinar presented last week by the American International Automobile Dealers Association. Experts are split on whether there will be a significant economic downturn, but, Chesbrough said ... [Read More]

Black Book watched vehicle-value decreases slow by almost half last week compared to the previous week. Analysts said the reason why could arrive on Thursday. That’s when a potential strike involving manufacturing plant workers against General Motors, Ford and Stellantis could begin. Black Book said dealers are reinforcing their inventories in case a prolonged labor […] [Read More]