Customer satisfaction with the dealer service experience is up, even as wait times for appointments and vehicle service continue to rise, according to the latest research from J.D. Power. The company’s 2024 U.S. Customer Service Index Study found overall customer satisfaction rose by five points on its 1,000-point scale, to 851. The study, in its […] [Read More]

AutoCanada wrapped up its fiscal fourth quarter with stronger new-car sales pushing total year-over-year revenue up by 6.9%. But while demand for new cars and parts, service and collision repairs was high, the dealer group experienced softer used-vehicle sales, especially in the U.S. Chief financial officer Azim Lalani said during the call to discuss fiscal full-year and Q4 results that Canadian same-store used retail vehicle units sold decreased by ... [Read More]

Wholesale vehicle prices continued a slow decline last week with a 0.31% drop, right after finishing February with prices down by 9.0% year-over-year, according to the latest weekly report from Canadian Black Book. The car segments saw bigger price drops last week, with prices declining by just over a half-percent. Trucks and SUVs experienced a […] [Read More]

LegalShield likely wasn’t surprised when bankruptcy filings increased year-over-year for the 19th consecutive month in February. That’s because the platform provider for legal, identity, and reputation management services said its January Consumer Stress Legal Index (CSLI) showed a nearly four-year high in bankruptcy inquiries. John Saltarelli, a LegalShield provider attorney in Texas, cited three prevailing […] [Read More]

About a month before the company welcomed Sharon Mancero as part of its management team, Agora Data CEO Steve Burke made time for the Auto Remarketing Podcast at NADA Show 2024 in Las Vegas. Burke shared his assessment of the financing and securitization markets and how Agora Data is diversifying its offerings. Listen to the […] [Read More]

The “dramatic” declines in used electric vehicles last month no doubt caused some head-scratching for those in the business of remarketing or retailing these cars, but the near 32% drop may open up some opportunities for consumers and dealers alike. The average price of a 1- to 5-year-old used electric vehicles in February was $30,904, […] [Read More]

Vehicle service technology company Vehlo announced it has acquired Shop-Ware, a cloud-based shop management platform catering to independent repair shops in the automotive aftermarket. Vehlo said Shop-Ware’s methodology in addressing industry requirements through automation and cloud-based solutions “stands out” in the market, citing the DVX customer communication interface that supports digital media, live chat, online […] [Read More]

Continuing our conversations from NADA Show 2024, Cherokee Media Group’s Joe Overby catches up with Chance Mayfield and Justin Neiser of Carfluent, a provider of artificial intelligence-driven software that helps dealers create bilingual vehicle listings. In this episode of the Auto Remarketing Podcast, Mayfield and Neiser share the inspiration behind the company, how the software […] [Read More]

Auto dealers still don’t like the look of the current market for vehicles. But now there’s a hint of optimism about the near future. The Cox Automotive Dealer Sentiment Index for the first quarter of 2024 shows dealers’ view of the market has improved only slightly, up to 42 (out of 100) from Q4 2023’s […] [Read More]

Next up on our series of Auto Remarketing Podcast episodes from NADA Show 2024, ACV CEO George Chamoun returns to the program to talk about sourcing inventory from consumers, ACV’s “TEC Talks,” growth areas for the company, its work with a.i.m. recon and much more. Listen to his conversation with Cherokee Media Group senior editor […] [Read More]