The key to a good customer experience is customization, said panelists at the “Top CX strategies to set dealers up for success in 2024” panel during Used Car Week, which was held earlier this month in Scottsdale, Ariz. Creating a good customer experience starts with your choice of digital marketing vendors, said panelist Samantha Splane, marketing and customer experience director at Sterling Auto Group. Sterling Auto Group in Louisiana has 15 locations including seven used-only stores. In a vendor, Splane looks for ... [Read More]

Dealers selling cars on Amazon? It’s finally happening. And eventually, they will be able to move pre-owned units on the platform, too. As part of a broad strategic partnership between Amazon and Hyundai Motor Company announced Thursday at the Los Angeles Auto Show, car dealers will be able to sell cars through Amazon’s U.S. store […] [Read More]

Konect.ai, provider of a conversational artificial intelligence communication platform designed to improve customer engagement in the automotive retail sector, announced it has rebranded as ICOM AI. In a news release, the company said the “evolution” to its new identity represents its “broadened commitment to pushing the boundaries of intelligent communication and innovative commerce within the […] [Read More]

It’s about repeat champs when it comes to the winners of the J.D. Power 2024 U.S. ALG Residual Value Awards. For the fourth year in a row, Lexus earned the top prize among premium brands, and Honda led mass-market brands for the third consecutive year. The awards recognize vehicle models projected to hold the highest […] [Read More]

Privacy4Cars, a technology company focused on solving vehicle-related privacy challenges, has added new features to its Vehicle Privacy Report — and is bringing that tool to Europe. Privacy4Cars’ Vehicle Privacy Label, the icon-based tool that shows what data auto manufacturers collect and share or sell, has expanded to include information about the privacy practices of […] [Read More]

Before joining CarNow in 2022, I spent nearly eight years at Meta as the head of automotive retail. In the early stages, my job was to travel the country, and occasionally the globe, to educate the auto retail industry about the mobile-centric world we were entering: “a mobile-first world.” To help prove this point, I […] [Read More]

On Wednesday, taq Automotive, a member of the SCI Group of Companies, announced a new partnership with SCI Lease Corp. to streamline the leasing process into a completely digital process. Taq said in a news release that with the new move, it is trying to bring leasing “into the 21st century.” Taq has been tapped […] [Read More]

Last week, prices dropped by 0.66% at the auto auctions in Canada, according to Canadian Black Book, which reported car segment prices dropped by 0.43%, and trucks/SUV segment prices fell by 0.89%. None of the segments CBB tracks saw values rise. Once again, the larger segments saw prices drop the most, even as winter weather […] [Read More]

Last week, BHPH United reinforced its stable of partners. The national organization dedicated to providing education and training of buy-here, pay-here dealers added Auto Master Systems (AMS) as a new partner. AMS comes as a replacement for Berkshire Risk Services, which was recently acquired by Buckeye Dealership Consulting. Six key industry service providers originally founded […] [Read More]

Over the last few years there has been plenty of chatter about the new Safeguards Rule that went into effect earlier this year. As has been widely reported, the law requires auto dealerships to obtain clear and informed consent from website visitors before collecting and using their personal data, among many other components to the […] [Read More]