Lithia & Driveway has promoted Eastern regional president Adam Chamberlain to chief customer officer. With the foundational elements of its strategy now in place, the global auto retailer said, Chamberlain’s expanded role will involve innovating the customer experience across LAD’s network, including the Driveway experience, Greencars.com and other initiatives. The company said Chamberlain will also […] [Read More]

With nearly a month of 2024 already in the books, experts are still trying to ascertain what might be ahead this year. While consumer sentiment is improving, top executives and finance companies still remain a bit guarded, especially when a recession and inflation are mentioned. Let’s start with the upbeat observations from Cox Automotive chief […] [Read More]

As America’s Car-Mart put it, “It’s quite a (toy) story.” The buy-here, pay-here dealership network celebrated the most successful effort for its annual Holiday Toy Drive, collecting 31,016 toys and delivering them to 31 children’s hospitals in the company’s 12-state region. Car-Mart of Rogers, Ark., was the top collector, gathering 1,905 toys and prompting store […] [Read More]

Auto Remarketing Canada followed alarming vehicle theft trends in Canada throughout 2023, and the headlines are still coming, as the provincial and federal governments make moves to combat rising crime rates. On Monday, the Government of Canada announced the launch of a national summit combating auto theft in the country. The summit will take place […] [Read More]

Signal Technologies, leader in the Canada-to-U.S. used-vehicle import market, has picked an industry entrepreneur as its new chief commercial officer. Chosen for the position is Tyler Hall, who most recently founded and led Drivably as CEO. Drivably was designed to help dealers more effectively engage with their customers interested in selling their own vehicles. Hall […] [Read More]

The new AutoTrader Awards results are out, highlighting the best vehicles in Canada, according to some of the country’s top auto experts. The awards are based on 2023 Ipsos research. AutoTrader said the categories this season reflect how Canadians shop for cars. New categories include best hybrid and best plug-in hybrid. “AutoTrader is Canada’s leading […] [Read More]

Vroom said Monday it will cease ecommerce operations and is winding down its used-car retail business. Vroom also owns United Auto Credit Corp. auto finance company as well as analytics and digital services provider CarStory. Those businesses will continue. Per the board-approved Value Maximization Plan, Vroom is suspending transactions on its website and will sell […] [Read More]

Outsell and automotive data platform Foureyes have joined forces in a strategic partnership integrating Foureyes’ technology with Outsell’s artificial intelligence-powered customer engagement platform. The integration is designed to provide dealers with “unprecedented insights and communication capabilities.” “Dealers are rightly insisting that they need their technology partners to work better together and leverage their first-party data […] [Read More]

EasyCare University has announced its 2024 schedule for auto and motorsports fixed operations webinars. The webinars are designed for service advisors of all skill levels to explore elements of success in the service drive and achieve more. Course topics will rotate quarterly. Automotive topics include skill-building such as overcoming objections and upselling, presenting a multi-point […] [Read More]

Auto transport provider USAL is restructuring its logistics and brokerage business. In a news release, the company said its “newly solidified” team is “poised to serve vertical markets in both commercial and carrier development,” and said the restructuring “signals the company’s growing presence in the vehicle remarketing and brokerage industries.” “Our robust growth over the […] [Read More]