CallRevu recently upgraded its communications intelligence (CI) solution to help dealerships monitor and improve their communications with customers. This week, the company launched a platform innovation that harnesses artificial intelligence and machine learning using CallRevu’s unique automotive lexicon developed during the past 12 years from millions of human transcribed calls. CallRevu highlighted this new technology […] [Read More]

Paperwork within dealership service drives and accounting departments can accumulate quickly. Dealer Scanning is looking to improve the situation for stores, making the scenes both aesthetically pleasing and perhaps even more crucial — improved security and search capability. Dealer Scanning, a leading cloud-based automotive document scanning company, recently announced that it has become a participant […] [Read More]

In December 2019, we were celebrating a year of big digital growth in the wholesale industry. I had spent the year talking about how digital wholesale would soon reach a tipping point where the majority of purchases would be made by digital buyers, and adoption would start to grow at faster pace. We rang in […] [Read More]

Last year, the Toyota Lexus Minority Owners Dealership Association, or TLMODA,  teamed up with The Salvation Army to create a National COVID-19 Day of Service, supporting families that have become vulnerable because of the coronavirus pandemic. “Since then, the demand for food has multiplied,” TLMODA board president Carlos Liriano said in a news release. On […] [Read More]

Cox Automotive estimates that repossession volume will make a “significant” rise in 2021 compared to last year. According to data shared during Friday’s Cox Automotive Industry Insights 2021 presentation, repossession volume in 2020 softened to the lowest level in five years, sliding to 1.4 million units. In 2015, Cox Automotive said 1.5 million repossessed vehicles […] [Read More]

Wells Fargo is looking to reinforce its commitment to consumers. On Tuesday, the bank launched a new enterprise-wide, consumer-focused advisory group, the Office of Consumer Practices (OCP). Wells Fargo explained the OCP will be part of the chief operating office and will be led by Michael Lipsitz, chief regulatory and policy affairs executive. “Keeping customers […] [Read More]

A report compiled by AmTrust Financial Services showed how much value consumers are getting from F&I products, especially guaranteed asset protection (GAP) coverage as well as owners who operate their vehicles where weather and road conditions are poor. The AmTrust 2020 Extended Auto Warranty Advisor identified common trends for extended warranties and claim payouts based […] [Read More]

Amid some sequential slowing, wholesale vehicle prices closed 2020 with some strength, according to Auto Remarketing’s examination of various indices from around the industry. Starting with the Manheim Used Vehicle Value Index, that came in at 161.1 for December. While wholesale prices were off 0.59% from November (mix-, mileage- and seasonally adjusted), last month’s index […] [Read More]

The approval rate at Swapalease.com closed 2020 on a high note, prompting an “optimistic” outlook for this year. Site officials reported on Tuesday that the approval rate for applicants looking to take over a vehicle lease came in at the highest rate of the year in December, registering in at 72.7%. That reading to round […] [Read More]

Online auto auction company Copart has opened four buyer lounges across Eastern Europe, Africa and Latin America that allow international buyers to bid on and purchase Copart vehicles. AutoBidMaster manages the lounges, which are located in Minsk, Belarus; San Salvador, El Salvador; Odesa, Ukraine and Lekki Lagos, Nigeria. Copart said that with the lounges, local […] [Read More]