The number of franchised dealer reviews over four stars has grown as a percentage of all reviews. According to a study from auto industry online reputation services company Friendemic, the number of positive reviews grew from January 2017 through August 2019. Negative reviews have dropped below 13% of total reviews. In a blog post titled, […] [Read More]

Hoping to bring happiness to educators and first responders amid their workday, the Jim Ellis Buick GMC Mall of Georgia team, along with vice president Stacey Ellis, recently delivered 171 meals for the Gwinnett County Sherriff’s Office, Gwinnett County Fire Department Station 24 and teachers at Buford Elementary. The team placed meals inside a GMC […] [Read More]

The American Recovery Association (ARA) recently distributed a message to the industry, reiterating its positions regarding personal property in repossessed vehicles. The move was triggered by the $5 million settlement Nissan’s captive finance company reached with the Consumer Financial Protection Bureau after the regulator said it found several violations by Nissan Motor Acceptance Corp. in […] [Read More]

It became apparent this spring, through the first wave of a Dealer Impact Study from Roadster and the National Automobile Dealers Association, that when dealerships were largely forced to go digital and sell remotely at the outset of the COVID-pandemic, they often became more efficient. Part 1 of the study found that a dealership salesperson was averaging […] [Read More]

Nortridge Software is also getting into the podcast business. The provider of loan management software designed to apply more automation to origination and servicing recently announced the launch of the ConsumerFi Podcast, which will be hosted by Nortridge director of business development Joel Kennedy, who is also the current president of the National Automotive Finance […] [Read More]

MUSA Auto Finance is looking to capitalize on the leasing market, especially with more happening digitally nowadays. This week, MUSA Auto Finance announced plans to expand both its new- and used-vehicle leasing platform nationwide through a partnership with two large U.S. financial institutions working together toward securitization. Auto Fin Journal asked MUSA Auto Finance representatives […] [Read More]

During her first year on the job in 2007 as a cashier and telemarketer for America’s Auto Auction Greenville, Mechelle Montgomery was talking to customers about an upcoming sale. One day, a company vice president was in the office and observed her on the job. The vice president told, her, “You keep that up, and […] [Read More]

Carlos Sandoval guides Bartow Ford’s philanthropic efforts supporting various causes, including Achievement Academy, Club Hispano de Lakeland, Central Florida Speech and Hearing, and Lakeland Volunteers in Medicine. Those efforts are one reason that Cox Automotive, in partnership with the National Association of Minority Automotive Dealers, or NAMAD, awarded its Rising Star Award to Sandoval, who […] [Read More]

As part of Auto Remarketing's 2020 Best Auto Auctions to Work For program, we are featuring Q&As with leaders from some of the honorees.  Next up is Bruce Thompson, founder and chief executive officer of CarOffer, one of this year's honorees.  That Q&A, available to CMG Premium subscribers, can be found below. Auto Remarketing: Workplace safety has been […] [Read More]

As part of Auto Remarketing's 2020 Best Auto Auctions to Work For program, we are featuring Q&As with leaders from some of the honorees.  Next up is Matt Alombro, auction manager at Louisiana's 1st Choice Auto Auction, which has been an honoree in each of the program's five years.  That Q&A, available to CMG Premium subscribers, can be […] [Read More]