Napleton’s customer experience success story
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that…
AutoRemarketing Podcasts
Fact or fiction — The truth behind EVs
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo…
What’s on Tapp with America’s Group CEO
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas.…
Looking at the possibility of 3 million repossessions annually through the recovery lens
Cortney Osborne, who serves as chief operating officer of MVTRAC and chief revenue officer of DRN, and John Sibbitt, who is vice president of Recovery…
ACI Transport’s Aaron Freedman talks transparency, fraud prevention in auto logistics industry
When Aaron Freedman launched his logistics brokerage, he and his partner named it for the core values at the center of the business: adaptability, communication…
Wisdom from 2025 Women in Retail honorees
The car business is both challenging and rewarding. To help anyone trying to move metal nowadays, listen to the valuable insights from some of the…
A blueprint for auto lenders to maximize collateral recovery
There’s a growing possibility the vehicle serving as the collateral for the contract you just booked might have to be repossessed and remarketed before the…
Repo Roundtable gives agents opportunity to educate lenders
In another session during Used Car Week 2025 that filled a room to near capacity, the Repo Roundtable is now available through this episode of…
4 experts on dealer M&A, retail buy-sell landscape
Dealership acquisitions and ownership changes seem to surface multiple times per week nowadays. How those deals come to fruition was the focus of a Used…
3 lender executives on affordability & more in auto finance
Used Car Week 2025 featured a panel focused on the state of auto finance. Led by Jennifer Martin of the NAF Association, Christopher Mitcham of…