The debt collection industry is undergoing a technological transformation driven by artificial intelligence (AI), digital communication platforms, and data analytics. Despite widespread adoption of these tools, many organizations continue to underperform. This article argues that the gap between technological capability and operational execution is the primary cause of this underperformance. Drawing on over two decades […] [Read More]

The job of a technician in an auto service business is no longer just about the car. It’s also about communicating with customers, but that’s not necessarily something techs have been trained to do. TruVideo aims to do something about that. The provider of AI-powered video and messaging communication technology has launched a new initiative […] [Read More]

Let’s review some notable events from 2011. The St. Louis Cardinals won the World Series for the 11th time, then 21-year-old Taylor Swift was named Artist of the Year at the American Music Awards, and Resolvion and Digital Recognition Network (DRN) started their partnership. The company offering repossession management services for major lenders and the […] [Read More]

Ship.Cars’ new partnership is a sound idea. The sound will be coming from AI-powered voice automation on the automotive logistics technology provider’s platform, the product of the company’s newly-announced collaboration with artificial intelligence technology company Axe. The voice agents are designed to streamline communication between shippers and carriers by automating routine phone-based workflows — including […] [Read More]

Multiple developments have already germinated for Odessa so far this spring, including enhanced tools for its auto-finance software platform, a new sales executive, and an alliance with a fellow service provider. Through what the company called a “convergence of intelligent automation, predictive analytics and specialized leadership,” Odessa said it’s “redefining the digital edge for U.S. […] [Read More]

A vehicle is likely more than just a token possession to most individuals, as is that installment sales contract to the finance company. But a recent collaboration involving Agora Data and Figure are turning auto loans into valuable tokens. In what the companies see as a first-of-its-kind milestone for the auto industry: Agora-originated auto loans […] [Read More]

George Chamoun says ACV is going to boost scale of the company’s artificial intelligence-powered tools designed to aid dealers with appraisals, acquisitions, inventory management and inspections. What the CEO highlighted during its most recent quarterly conference call came to further fruition last week, as the company announced the launch of ACV MAX Recommendations, a new […] [Read More]

Jody Gill wants to be absolutely clear about one thing. AutoTrader’s new platform is not just an upgraded version of its predecessor. It’s not a refinement or a tweak. “It’s transformational,” said Gill, AutoTrader’s chief sales officer. “We’ve put more than 48,000 hours of into this, in terms of human resources, in collaboration with dealerships […] [Read More]

UVeye’s list of industry partners continues to grow. The provider of artificial intelligence-powered vehicle inspection technology said it has teamed with TSD Mobility to create a “fair, transparent and automated process” for managing vehicle condition throughout the rental or dealership loaner lifecycle. In a news release, the companies said the partnership allows rental companies and […] [Read More]

InformedIQ explained another term you can add to your auto-finance vocabulary if you haven’t already: data hallucinations. These are plausible but incorrect data generated by “off-the-shelf” large language models (LLMs). According to findings from an industry wide survey about AI and more conducted by InformedIQ, lenders are increasingly wary of generic AI solutions, citing “data […] [Read More]