Calling it the “most significant capability investment we’ve made in years,” Cox Automotive has signed a deal to acquire Fullpath, an artificial intelligence-powered customer data platform and marketing automation company. The purchase, announced Thursday, is expected to close within 30 days. “Dealers today are navigating the most competitive and technology-intensive environment in the history of […] [Read More]

Last week, 4Front Credit Union selected LendSmart Auto, a new artificial intelligence-powered auto loan pricing engine from Scienaptic AI, to track how it prices vehicle loans for its members. Scienaptic AI explained its platform moves 4Front Credit Union away from traditional rate-sheet pricing, which assigns the same rate to all loans within a risk tier, […] [Read More]

Swickard Auto Group is taking its partnership with Reynolds and Reynolds to another level — the AI level. The Las Vegas-based dealership group said its expanded partnership with the dealership software provider will deploy advanced artificial intelligence tools designed to improve customer engagement, strengthen retention and drive more consistent communication throughout Swickard’s 53 locations in […] [Read More]

DriveCentric’s newest AI agents are on their own. The customer engagement platform announced it has expanded the capabilities of its artificial intelligence-powered agents to include autonomously executing several “critical workflows” that dealerships often struggle to cover consistently. The agents, built into the DriveCentric platform, are designed to augment existing tools such as Automation Hub and […] [Read More]

In a wide-ranging update shared late Thursday afternoon, Cars.com confirmed it has initiated a cost-reduction program, which includes workforce trimming of approximately 11% of its full-time positions, along with process changes and vendor cost optimization. The company said in a news release the moves are expected to generate $25 million to $30 million in recurring […] [Read More]

Numa is moving into new territory. The artificial intelligence platform for dealership service department customer operations has acquired AI sales platform Ficus, a deal designed to accelerate Numa’s expansion into dealership sales and variable operations. “This has been a defining year for Numa,” founder and CEO Tasso Roumeliotis said. “Dealerships are moving from fragmented software […] [Read More]

Vinayak Hegde used a portion of his first annual letter to shareholders as Credit Acceptance CEO to emphasize how much technology is key to continued success of the subprime auto finance company, which closed the year with more than 9,800 dealers active in its funding network. “Technology has always been one of the most powerful […] [Read More]

Startup company HeyGreenlight has greenlighted an experienced hand to lead its revenue strategy. The AI-powered platform focused on improving dealership conversations and performance has added Kerry Kolde as chief revenue officer to expand its dealer network growth and scale adoption. Kolde’s resume includes roles with recognizable auto industry names Cars.com, TrueCar, LotLinx and SpinCar (now […] [Read More]

Nordis Technologies acknowledged clients and other companies are racing to apply artificial intelligence to critical customer communications, billing and payments, but many risk poor outcomes without investing in essential data, infrastructure, governance and execution discipline. With that situation in mind, Nordis Technologies released a new white paper, outlining a four-step path to help organizations build […] [Read More]

voAIce Corporation has made a deal to bring its artificial intelligence technology together with customer relationship management data. The company announced it has acquired TheCRM Corporation to create a single intelligence system for retail dealerships, combining TheCRM’s live dealership data infrastructure with voAIce’s AI. With the deal, voAIce has introduced DealerCRM, which joins OliviaAI, DealerIdentify […] [Read More]