Good customer relationship management requires good communication. Which is why dealership CRM DriveCentric’s latest partnership integrates GoTo’s artificial intelligence communications platform into its customer engagement platform. For GoTo, a provider of cloud communications and information technology, the integration expands a commitment to the automotive sector that began in earnest with its launch of GoTo Connect […] [Read More]

Byron Oldham is president of the family-owned Honest Autos dealership and is president of the board at the Florida Independent Automobile Dealers Association. He joins the Auto Remarketing Podcast to talk with Cherokee Media Group senior editor Joe Overby about the upcoming Southeast Independent Automobile Dealers Conference and why it’s different than a traditional auto […] [Read More]

At the NADA Show in February, Cars.com announced a pilot program for a new artificial intelligence video advertising system designed to automatically create “shopper-ready video assets” for dealership inventory. The first results from that program, which launched its first campaign in March, are now in. The car-shopping marketplace said its internal data showed it served […] [Read More]

In February, Fullpath — the artificial intelligence-first customer data platform for the automotive industry — released its Auto Intelligence Index for January 2026, which includes data on how consumers are getting information about cars online. According to the organization’s data, dealer websites have received a significant increase — 15 times year-over-year — in website traffic […] [Read More]

Calling it the “most significant capability investment we’ve made in years,” Cox Automotive has signed a deal to acquire Fullpath, an artificial intelligence-powered customer data platform and marketing automation company. The purchase, announced Thursday, is expected to close within 30 days. “Dealers today are navigating the most competitive and technology-intensive environment in the history of […] [Read More]

Last week, 4Front Credit Union selected LendSmart Auto, a new artificial intelligence-powered auto loan pricing engine from Scienaptic AI, to track how it prices vehicle loans for its members. Scienaptic AI explained its platform moves 4Front Credit Union away from traditional rate-sheet pricing, which assigns the same rate to all loans within a risk tier, […] [Read More]

Swickard Auto Group is taking its partnership with Reynolds and Reynolds to another level — the AI level. The Las Vegas-based dealership group said its expanded partnership with the dealership software provider will deploy advanced artificial intelligence tools designed to improve customer engagement, strengthen retention and drive more consistent communication throughout Swickard’s 53 locations in […] [Read More]

DriveCentric’s newest AI agents are on their own. The customer engagement platform announced it has expanded the capabilities of its artificial intelligence-powered agents to include autonomously executing several “critical workflows” that dealerships often struggle to cover consistently. The agents, built into the DriveCentric platform, are designed to augment existing tools such as Automation Hub and […] [Read More]

In a wide-ranging update shared late Thursday afternoon, Cars.com confirmed it has initiated a cost-reduction program, which includes workforce trimming of approximately 11% of its full-time positions, along with process changes and vendor cost optimization. The company said in a news release the moves are expected to generate $25 million to $30 million in recurring […] [Read More]

Numa is moving into new territory. The artificial intelligence platform for dealership service department customer operations has acquired AI sales platform Ficus, a deal designed to accelerate Numa’s expansion into dealership sales and variable operations. “This has been a defining year for Numa,” founder and CEO Tasso Roumeliotis said. “Dealerships are moving from fragmented software […] [Read More]