One of Honda’s leading certified pre-owned dealers —  New York’s Paragon Honda — is making moves it says are to keep up with evolving customer expectations. In partnership with its marketing agency Team Velocity, the dealership worked with Google to develop a service and maintenance app that aims to remove friction from the service bays. […] [Read More]

General Motors president Dan Ammann acknowledged the situation involving overall off-lease volume in the wholesale market and how the automaker and its captive — General Motors Financial — set residual values created some notable stress. “We were just saying last night that when we were together a year ago, we were quite concerned, but we […] [Read More]

Online car buying platform Carvana announced Tuesday the launch of its new Denver market as the company continues its westward expansion. Denver customers can now shop the more than 10,000 company-owned vehicles on Carvana.com. The site also offers services online to finance and purchase your vehicles, as well as schedule as-soon-as-next-day vehicle delivery. They can […] [Read More]

Both the National Automobile Dealers Association (NADA) and the American International Automobile Dealers Association (AIADA) welcomed their respective new chairman for 2018 this past weekend.   The new NADA chairman and president of Extreme Dodge-Chrysler-Jeep-Ram in Jackson, Mich., Wes Lutz, outlined his goals and focus areas for the coming year at NADA 2018; while AIADA named its […] [Read More]

For the second time in the past five years, a dealer from the Tar Heel State has claimed one of the highest honors for a franchised operator. Jack Salzman, owner of Lake Norman Chrysler Dodge Jeep Ram in Cornelius, N.C., was named the 2018 TIME Dealer of the Year over the weekend during the 101st […] [Read More]

From Washington, D.C., to Walla Walla, Wash., Mark Scarpelli simply wants a retail environment where regulations do not inhibit dealerships from delivering vehicles their customers can afford and enjoy. In his final remarks as 2017 chairman of the National Automobile Dealers Association, Scarpelli saluted franchised dealers for their successful advocacy efforts on Capitol Hill fighting […] [Read More]

Sonic Automotive has EchoPark and Penske Automotive Group has CarSense; specific store branding initiatives to turn used vehicles. Now another of the large publicly traded groups is venturing down this road, too, as Group 1 Automotive recently explained the principles of its latest used-car project — Val-U-Line — a proprietary brand for high mileage pre-owned […] [Read More]

J.D. Power's new president and chief executive officer Dave Habiger was named Wednesday. The news comes after preceding president and CEO Finbarr O’Neill in October informed the J.D. Power board of directors of his intention to retire from his post. “J.D. Power is fortunate to have a leader and operator of Dave’s caliber to execute on this next […] [Read More]

FCA US announced Tuesday that it has awarded 468 Chrysler, Jeep, Dodge, Ram and FIAT dealerships with Customer First Award for Excellence designations this year. The winning group of dealerships achieved the highest level of customer experience recognition in the program's five core areas: people, facility, processes, customer performance metrics and training certification. “The fact […] [Read More]

Spring is here, and so are fresh sales for certified pre-owned vehicles. Autotrader has come out with its latest list of top deals that shoppers can jump on throughout March. The list includes Volvo’s CPO program, which offers qualified buyers interested in 2015 S60 models zero-percent interest for up to 24 months this month. “With the […] [Read More]