Susan Cafiero, a sales representative for Avalon Honda in Cape May Court House, N.J., received Cox Automotive’s inaugural Breakthrough Leader of the Year Award on Monday. Cafiero accepted the award at a luncheon during the Women in Automotive Conference in Orlando, Fla. She was selected from nominees who met criteria including being a woman with […] [Read More]

While franchised dealers surely want to turn plenty of used and new metal this summer, the National Automobile Dealers Association suggested that they welcome another kind of “up” who might be equally as important as the potential buyer for a vehicle that’s been in inventory for too long. NADA emphasized the upcoming congressional recesses this […] [Read More]

Look for June to be a strong month for the retail used-car market. According to TrueCar, there may be more than 3.24 million used-vehicle sales this month, which would beat June 2015 figures by 5.5 percent. Those numbers in TrueCar’s forecast include franchised and independent dealers and sales between private parties. In the first five […] [Read More]

Tom Folliard didn’t mince words. “The first quarter of FY17 was a challenging one for us,” the CarMax chief executive officer said during a conference call Tuesday discussing the company’s first quarter earnings report. Total revenues increased by 2.8 percent, he said, while used unit comps were slightly positive — up 0.2 percent — and […] [Read More]

As NIADA installed a South Carolina operator as its newest president, Scott Lanier, owner of Credit Cars in Orlando, Fla., was selected as the 2016 National Quality Dealer of the Year by the National Independent Automobile Dealers Association during the 70th anniversary Convention and Expo last week in Las Vegas. NIADA officials highlighted Lanier was […] [Read More]

The National Independent Automobile Dealers Association has named Auction Direct USA chief executive officer Todd Hoagey its inaugural NIADA CPO Dealer of the Year. Hoagey was presented the award Wednesday during the National Leadership Awards Banquet at the association’s convention. NIADA said the award spotlights, “the quality of dealership operations, the vehicle certification process, the […] [Read More]

Volkswagen now has an extra week to finalize the “concrete” proposal to federal regulators regarding how to fix or buy back vehicles included in the diesel emissions controversy. According to a court document that stated “given the highly technical nature of the proposed settlements in these complex proceedings,” U.S. District Judge Charles Breyer obliged the […] [Read More]

Loyalty. A strong feeling of support or allegiance. Loyalty is devotion and faithfulness to a cause, country, group or person. Book after book has been written on the topic of loyalty. But what is loyalty and what does it mean to you?  Keeping customers makes good business sense, but it’s not easy to do. We […] [Read More]

It was a clean sweep for Lexus in the NADA Dealer Attitude Survey. In the winter version of the semiannual survey that gauges franchised dealer sentiment of franchise value, Lexus earned the No. 1 spot in all three categories:   Overall ranking Consideration of dealer input on product, product quality concerns and advertising Dealer response to […] [Read More]

The National Automobile Dealers Association has launched a new educational and training program geared toward dealership leadership and management personnel. Students in the NADA Academy Plus program will receive six weeks of instruction over a 12-month period, with each week focusing on a different aspect of a dealership’s business. Those include financial management, parts, service, pre-owned […] [Read More]