Loyalty. A strong feeling of support or allegiance. Loyalty is devotion and faithfulness to a cause, country, group or person. Book after book has been written on the topic of loyalty. But what is loyalty and what does it mean to you?  Keeping customers makes good business sense, but it’s not easy to do. We […] [Read More]

It was a clean sweep for Lexus in the NADA Dealer Attitude Survey. In the winter version of the semiannual survey that gauges franchised dealer sentiment of franchise value, Lexus earned the No. 1 spot in all three categories:   Overall ranking Consideration of dealer input on product, product quality concerns and advertising Dealer response to […] [Read More]

The National Automobile Dealers Association has launched a new educational and training program geared toward dealership leadership and management personnel. Students in the NADA Academy Plus program will receive six weeks of instruction over a 12-month period, with each week focusing on a different aspect of a dealership’s business. Those include financial management, parts, service, pre-owned […] [Read More]

Auto dealer review website DealerRater just put itself to the test to see how effective its product can be for new car buyers. A new study from Oracle Data Cloud, announced Tuesday by DealerRater, showed that visitors of DealerRater’s profile pages are 3.5 times more likely to buy a vehicle than other consumers. Of those visitors […] [Read More]

It’s already a record-setting 2016 NIADA Convention and Expo, and the National Independent Automobile Dealers Association is just getting its week of meetings, training, networking and other festivities started. The 70th anniversary convention opened on Monday at its new venue — the recently renovated Mirage Hotel and Casino in Las Vegas — having already surpassed […] [Read More]

AutoNation announced that is has signed an agreement to acquire Centennial Chrysler Jeep in Denver. This will be the company’s 18th Denver-area store, and its 30th FCA store. Last year, this store sold more than 3,000 new and used retail vehicles, with about $110 million in annual revenue. AutoNation owns and operates 367 new vehicle franchises nationwide. “We […] [Read More]

May represented a best-ever daily selling rate for the certified pre-owned car business and year-to-date CPO sales have eclipsed the 1 million mark, according to Autodata Corp. Through five months, there have been 1.1 million certified sales, which is 3.6 percent ahead of last year’s pace, the firm said in its data set released Wednesday. […] [Read More]

Larry H. Miller Dealerships just welcomed three new stores into the family. LHM Dealerships on Tuesday announced the acquisition of three stores in Colorado, with the purchase of Cherry Creek Dodge in Denver, Fiat of Denver and Colorado Chrysler Jeep in Aurora. The dealership group owns 11 stores in Colorado after this move. “We’ve been […] [Read More]

Early indications are that May was another solid month for used-car departments at franchised dealers, including their certified pre-owned operations. Citing data from the National Automobile Dealers Association, Cox Automotive chief economist Tom Webb said in a monthly commentary released Tuesday that franchised dealers’ retail used-car sales were up 5 percent in the first four […] [Read More]

The National Automobile Dealers Association has hired Peter Fong as senior vice president of dealership operations. Fong’s more than 20 years of experience include various executive-level sales, marketing and brand management positions at Ford Motor Co. and Chrysler Group LLC. He also guided Carmoza, an auto transport start-up company, through its merger and acquisition. He most […] [Read More]