The future of used-car reconditioning isn’t about tires and brakes. It’s about technology and data. “If you’ve been to any of the sessions so far here or at any other conference, you have likely seen and heard everybody talk about the changes that are happening to the automotive industry from the use of automation and, […] [Read More]

2025 was a volatile year in the history of electric vehicles in the U.S., with wild fluctuations in demand, the overturn of California’s zero-emission vehicle mandate, the end of the federal EV tax credits and the buying frenzy that immediately preceded it. So how does 2026 follow that act? That question was the focus of […] [Read More]

Rivian has hired business leader and entrepreneur Greg Revelle as chief customer officer, responsible for overseeing the electric vehicle manufacturer’s entire customer journey and leading its go-to-market strategy, including sales, marketing and operations. Revelle recently closed Revatek, a startup battery charging systems provider he founded in 2024 to enhance the off-grid outdoor experience. He previously […] [Read More]

About nine years ago, Ryan Sokoloff, a partner at Susquehanna Chrysler-Dodge-Jeep-Ram, concluded he needed to attract more customers into his rural Pennsylvania dealership service department to enhance revenues. Turns out, the solution was to send his service department to customers. The Wrightsville, Pa., dealership does that by dispatching factory-trained technicians in tool-equipped service vans to […] [Read More]

When Agero was looking to add another experienced business leader to help steer its strategy, Tom Feeney was a clear choice. Feeney, the former president and CEO of auto glass services company Safelite, has joined Agero’s board of advisors to guide the digital driver assistance services and software provider’s executive team on strategic initiatives including […] [Read More]

General Motors is aiming to help used-car shoppers buy with more confidence. The automaker said Thursday that it has expanded the standard warranty coverage on vehicles in its CarBravo platform, a GM-backed online marketplace where consumers can buy and sell used cars through participating Chevrolet, Buick and GMC dealers. Vehicles with CarBravo certification now include […] [Read More]

In November, Zeigler Auto Group celebrated its 50th anniversary. Its gift went to people in need in the communities it serves. The Kalamazoo, Mich.-based dealership group collected more than 50,000 food items — 51,260, to be exact — during its seventh annual Ugly Sweater Holiday Canned Food Drive. All the items were donated to food […] [Read More]

A year ago, Cars Commerce, best known for its Cars.com retail platform, took a big step into the wholesale sector by acquiring dealer-to-dealer digital auction Dealer Club, a deal CEO Alex Vetter said “closes the loop” between the retail and wholesale worlds through its technology. In this episode of the Auto Remarketing Podcast, Cars Commerce’s […] [Read More]

The epiphany that launched Ed Napleton Automotive Group’s customer experience program came during the company’s 2023 annual review meeting in Palm Springs, Calif. It was there that newly installed national CX director Eduardo Rodriguez saw a demonstration of Reputation’s customer journey tool, with its color-coded visual display, and he instantly knew he’d found what he […] [Read More]

It’s a new year, and for gearheads across the country, that means one thing: Daytona is near. And for Carvana, that means having Jimmie Johnson’s No. 84 Toyota Camry XSE looking sharp for the NASCAR Cup Series season-opening Daytona 500, coming up Feb. 15. Johnson, a seven-time NASCAR Cup Series champion and owner of LEGACY […] [Read More]