As preparation for the new year heats up, so does competition, and dealers are working  to ensure their customers stay loyal. One way to ensure this is through superior customer service. General Motors recently features one customer service representative in its “Faces of GM” blog who isn’t afraid to go the extra miles for buyers. […] [Read More]

Late last week, prior to the month’s end, Ford was projecting November to be its best hybrid sales month ever. And as illustrated in the most recent Hot Car Report from Kbb.com, interest in at least one of the Blue Oval’s gas sippers is growing. For example, last week, shopping activity for the 2013 Ford […] [Read More]

Are your customers coming back into the dealership to purchase the same new vehicle again? Well, if your dealership is selling Chevrolet Volts, this may be the case. According to Consumer Reports annual Ownership Satisfaction survey, 92 percent of respondents who own the Volt said they would definitely buy it again. This score made the […] [Read More]

The National Automobile Dealers Association made the connection Thursday about how warnings issued from the Federal Trade Commission that are primarily targeted at the hotel industry can affect dealer group principals and store managers, too. The warning is connected with what the FTC calls “drip pricing.” The agency first conducted a special conference on the […] [Read More]

After revealing the opening of a new Louisiana store just last week, Payless Car Sales announced a new dealership in the Sunshine state is now open for business. Payless has opened a new store in Fort Myers, Fla. — the company’s second location in the state. Officials noted Payless Car Sales of Ft. Myers, located […] [Read More]

A grand opening celebration led to a community giveback for the Russ Darrow Group. As part of its recent grand opening celebration at Russ Darrow Nissan in Milwaukee, the group raised $5,600 to benefit the Breast Care Center at Froedtert & The Medical College of Wisconsin.  The centers are home to a team of breast […] [Read More]

While celebrating its 6 millionth vehicle, and five consecutive years of sales increases, Subaru of America already projected a timeline for when it might reach the next milestone. The company announced this week that it has sold its 6 millionth vehicle in the United States, a 2013 XV Crosstrek which was sold at Subaru of […] [Read More]

CNW Research said Superstorm Sandy pulled about 250,000 used sales out of the market in October, but many of those buyers have come “roaring” back this month. Analysts project this month’s used sales figure to come in at 3.04 million, which would represent a 17.6-percent jump from November of last year. The prediction is coming […] [Read More]

Right before the Thanksgiving holidays, the auto industry received some sad news. The founder of the nation’s largest privately owned auto dealership group passed away on Tuesday, Nov. 20, in Kansas City, Mo. [Read More]

Dealers can learn more about stocking quality units and holding gross in retail, in the next National Auto Dealers Association Webinar, set for Wednesday at 1 p.m. EST. Joining the free NADA Webinar will be Mike Platts of Carfax, to offer dealers insights on the Carfax Price Adjustment that is included with a Carfax Vehicle […] [Read More]