Tim Morgan, general sales manager of Radley Acura in Falls Church, Va., has been named the Autobytel Dealer of the Month for May. The award program introduced earlier this year honors  Autobytel dealers who “employ the highest standards in customer service, Internet automotive retail sales and lead management processes,” officials said. Morgan joins Patti Scipione […] [Read More]

Tesla Motors’ non-traditional direct-to-consumer sales model has landed the automaker atop auto industry news this spring, while also leaving many dealers throughout the country up in arms. But little has been said regarding the young company’s potential effect on the used-car market. To get some insight into residual values and the future market for used […] [Read More]

It has been a busy week of news coming out of the National Independent Automobile Association Convention in Las Vegas. In addition to the inaugural NIADA Lifetime Achievement Award and the newest NIADA Ring of Honor member being named, NIADA and the National Auto Auction Association announced that their print media are merging. [Read More]

The Rusnak Automotive Group announced its new president and chief executive officer this week, naming former chief operating officer Victoria Rusnak to the role. Paul Rusnak, founder of the group, will continue with the company as chairman of the board. Victoria Rusnak, a licensed attorney who holds a business degree from the University of Southern […] [Read More]

The New Hampshire Automobile Dealers Association cheered the state’s Dealer Bill of Rights amendment becoming law this week. The association highlighted the Dealer Bill of Rights will prevent what it deemed to be costly mandates that have driven up costs for New Hampshire vehicle and equipment dealers. Pete McNamara, president of NHADA, contended that some […] [Read More]

Every year, or what can seem like every month, there is new technology hitting the market that directly affects your dealership. From advances in energy-efficient technology to new mobile wholesale tools, digital marketing solutions and more, it is a full-time job staying on top of new developments. That’s why Auto Remarketing Canada decided to start […] [Read More]

In another effort to provide the best customer experience possible, General Motors is changing the way its customer call centers operate. The automaker is staffing customer engagement centers with expert advisors who can reach out to new owners to answer questions and are empowered to resolve most issues on the spot. “We’re not waiting for […] [Read More]

Two of the largest publicly traded dealer groups — Group 1 Automotive and Sonic Automotive — made moves this week to improve their retail performances. First, Group 1 acquired Rountree Ford Lincoln in Shreveport, La., a dealership executives expected to generate $80 million in estimated annual revenues. “We are delighted to strengthen our relationship with […] [Read More]

Auto Remarketing has learned that a new Ford certified pre-owned brand manager has taken the reins this month. Renee Godfrey has taken a new position with the automaker, and filling that CPO role is Brandon Cuadra. Cuadra — who has been with Ford for more than 17 years — was appointed Ford CPO brand manager […] [Read More]

Used retail transaction prices are up year-over-year for both franchised and independent dealers this month, perhaps a result of used supply tightening once again. As of Thursday, the days' supply of used cars and trucks was about 46 days, according to the latest Retail Automotive Summary from CNW Research. Though this number is well above […] [Read More]