Cars.com announced Thursday that it promoted its senior director of enterprise services to be vice president of technology. In his new role, the site indicated Kevin Steele is responsible for overseeing the company’s technology and development strategy. “With more than 20 years of experience, Kevin has brought us unwavering technical savvy, strategic thinking and firm […] [Read More]

Many industry experts are concerned with how damages caused by Hurricane Sandy are going to affect the used-car market, but another question must be addressed, as well: How is the storm going to affect many Northeast dealerships’ relationships with their customers? [Read More]

Dealer customer relationship management provider DealerSocket this week released its manufacturer incentives integration to all program users at no additional cost. The company explained incentive icons appear in the CRM coinciding with the vehicle stock number. The user then can click on the highlighted link to display details about the manufacturer incentive on that vehicle. […] [Read More]

Auto Data Direct announced Tuesday it has added California motor vehicle records to its DMV123 program. With this addition, the company now has access to 28 state databases. "Since 1999, our core business has been to provide real-time motor vehicle inquiry solutions to DPPA qualified companies," said Jim Taylor, president of ADD. [Read More]

When Auto Remarketing reached Reynolds and Reynolds today to get reaction to a  Reuters report about a potential sale, spokesperson Thomas Schwartz said, “As as a matter of policy and practice, I’m not going to comment on rumors in the marketplace.” The report citing several sources familiar with negotiations indicated that Reynolds is looking into […] [Read More]

Recovery Database Network announced Tuesday that it has integrated its application with MasterFiles, a data service provider of public records information for the purposes of debt collection, asset recovery and creditworthiness. Explaining the partnership further, officials said, “Users are now able to access MasterFiles data seamlessly through RDN’s specialized recovery software solution. This unique setup […] [Read More]

When it comes to the under-35 age bracket of auto service customers, it seems the preference for communications is multi-platform, with dealer and provider advantage going to those who offer mobile apps.    DMEautomotive, in its second report on how customers prefer to be contacted by car dealers and service providers, released results on Monday […] [Read More]

Mobile car shopping is evolving, as more consumers who before would drive around the dealership lots and search the Internet for a new ride are now turning to their mobile phones and tablets. And according to a recent study conducted by Nielson on behalf of Cars.com, a higher proportion of used and certified pre-owned shoppers […] [Read More]

DealerRater this week announced the launch of its mobile optimized website, to better serve approximately 6,000 automotive consumers they say visit the site each day from a mobile device. The new site is a “win-win” for both consumers and DealerRater certified dealers, the company said, with key features including ZIP-code-driven geo-location services that can help […] [Read More]

Online Drive this week announced the launch of its new patent-pending gift card incentive process, which the company says offers dealership customers instant delivery of a selection of quality gift card incentives that can help stores boost their closing ratios. “Instant delivery means the customer gets what was promised to them immediately, when they enter […] [Read More]