Through a post on its website that began with, “It is with heavy hearts,” the Ken Garff Automotive Group announced chairman Robert Garff has passed away due to complications from COVID-19. “After driving back from a visit to Palm Springs, Robert and his wife, Katharine, were tested and confirmed positive for COVID-19, at which time […] [Read More]

On Friday, TransUnion shared its latest information about the depth and speed the coronavirus pandemic is impacting family budgets. TransUnion reported six in 10 Americans (59%) said their household income has been negatively impacted by the COVID-19 pandemic — an increase of 53% from those who reported impact during the previous week. The credit bureau […] [Read More]

APCO Holdings, a provider and administrator of automotive F&I products and home to the EasyCare and GWC Warranty brands, announced on Friday that the company will begin providing free access to digital retailing tools and online training courses designed to help dealers as the coronavirus crisis impacts normal business operations. Recognizing the importance of being […] [Read More]

Even before the coronavirus pandemic, smoothing the digital retailing and financing processes was a priority for Jennifer Reid at Equifax. For this podcast episode recorded during the Vehicle Finance Conference hosted by the American Financial Services Association back in February, Nick Zulovich shared another conversation with Reid, who offered personal anecdotes about how she responds […] [Read More]

UPDATED: Story has been updated to reflect OpenRoad's new strategy. In light of the COVID-19 pandemic, here is a roundup of how some dealer groups in Canada are responding, AutoCanada, a dealership group with locations in eight Canadian provinces and Illinois, announced Wednesday it would temporarily suspend certain operations at its New Brunswick, Quebec and Illinois […] [Read More]

In an update from president Grace Huang, Manheim said Friday it will “extend our current auction operations, as local, state and national directives allow,” continuing to hold Simulcast-only sales at locations as allowed by such directives. All Manheim auctions remain closed to buyers and sellers on sale and non-sale days; the only visits allowed are […] [Read More]

Automakers and their captive finance companies rolled out generous offers to keep new-vehicle deliveries going during the coronavirus pandemic; efforts such as 0% annual percentage rates for 84 months for well-qualified buyers. Perhaps, not quite to that generous level, some captives and other finance companies launched efforts to help used-vehicle financing, too, especially for certified […] [Read More]

It is possible that KAR Global could reopen some ADESA auctions in early April, chief executive officer Jim Hallett said in a call with the investment community on Friday that detailed a wide range of company updates, including cost-cutting measures, operational statuses and more. On March 20, KAR said it was stopping all ADESA physical […] [Read More]

Anna Maria Chavez of the National Council on Aging, or NCOA, says many families are seeking ways to support their older loved ones during the COVID-19 crisis. “We are grateful to Lyft for stepping in to allow our senior centers to make free rides available to caregivers who need it the most during this crisis,” […] [Read More]

Carvana is enhancing its 100% online shopping experience during the current uncertain times. For customers wanting to buy or trade a vehicle, the company is now offering touchless delivery and pickup. With touchless delivery, customers can acquire a vehicle without coming into contact with the customer advocate delivering the vehicle to their home. Carvana also said […] [Read More]